CFPB · Narrative-heavy record
Kiva Microfunds
4 CFPB complaints · 50% with narratives · top issue Trouble accessing funds in your mobile or digital wallet.
Kiva Microfunds: 50% of 4 filings include consumer narratives. Timely 75% · relief 25% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2024 to 2026
CFPB relief outcome brief
CCDB company kiva-microfunds
25% relief · 75% timely · 4 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Xoom Corporation (28.8% relief)
Kiva Microfunds closes 25% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Kiva Microfunds complaint mix by product
- Money transfer, 2 50.0% – 50% relief
- Prepaid card 1 25.0% – 0% relief
- Payday loan, 1 25.0% – 0% relief
How Kiva Microfunds's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 2 |
| Prepaid card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Kiva Microfunds complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MA
- 25% of this company's filings
Kiva Microfunds complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2024
Top States
| State | Complaints |
|---|---|
| MA | 1 |
| VI | 1 |
| NY | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble accessing funds in your mobile or digital wallet | 2 |
| Trouble using the card | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 1 | 100% |
| 2025 | 2 | 50% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Kiva Microfunds's narrative-rich complaint ledger
Kiva Microfunds's 4 logged complaints stay concentrated: only 4 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2026-06-13.
Kiva Microfunds answers 75% of complaints inside the CFPB's tracked window and closes 75% with a written explanation. 25% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Trouble accessing funds in your mobile or digital wallet."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Kiva Microfunds.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Kiva Microfunds: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 75%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Kiva Microfunds (75% timely; 25% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record