CFPB · Narrative-heavy record
Key Mortgage Services
7 CFPB complaints · 57.1% with narratives · top issue Improper use of your report.
Key Mortgage Services: 57.1% of 7 filings include consumer narratives. Timely 100% · relief 14.3% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- +200% filings 2013 to 2023
CFPB relief outcome brief
CCDB company key-mortgage-services
14.3% relief · 100% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bankunited, National Association (14.4% relief)
Key Mortgage Services closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Key Mortgage Services complaint mix by product
- Mortgage 4 57.1% – 0% relief
- Credit reporting, 2 28.6% – 0% relief
- Credit reporting 1 14.3% – 100% relief
How Key Mortgage Services's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for Key Mortgage Services
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 85.7% of this company's filings
Key Mortgage Services rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 3
- +200% vs 2013
Top States
| State | Complaints |
|---|---|
| IL | 6 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 3 |
| Application, originator, mortgage broker | 1 |
| Settlement process and costs | 1 |
| Struggling to pay mortgage | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2016 | 1 | 100% |
| 2018 | 1 | 100% |
| 2020 | 1 | 100% |
| 2023 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Key Mortgage Services's narrative-rich complaint ledger
Key Mortgage Services's 7 logged complaints stay concentrated: only 2 states show a filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2023-10-31.
Key Mortgage Services answers 100% of complaints inside the CFPB's tracked window and closes 85.7% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Key Mortgage Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Key Mortgage Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Key Mortgage Services (100% timely; 14.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record