CFPB · Mid-pack CFPB posture
Bankunited, National Association
313 CFPB complaints · 32 states · top issue Loan modification,collection,foreclosure.
Bankunited, National Association has 313 consumer complaints in the CFPB public database. Timely response is 99.7%; 14.4% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +50% filings 2011 to 2026
CFPB relief outcome brief
CCDB company bankunited-national-association
14.4% relief · 99.7% timely · 313 filings · Mortgage
Same-product relief peers
Nearest relief peer: Cit Bank, National Association (14.8% relief)
Bankunited, National Association closes 14.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 313 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bankunited, National Association complaint mix by product
- Mortgage 194 62.6% – 14% relief
- Checking or 49 15.8% – 12% relief
- Bank account 43 13.9% – 21% relief
- Money transfer, 7 2.3% – 14% relief
- Debt collection 7 2.3% – 0% relief
- Consumer Loan 5 1.6% – 20% relief
- Payday loan, 5 1.6% – 0% relief
How Bankunited, National Association's 313 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 194 |
| Checking or savings account | 49 |
| Bank account or service | 43 |
| Money transfer, virtual currency, or money service | 7 |
| Debt collection | 7 |
| Consumer Loan | 5 |
| Payday loan, title loan, or personal loan | 5 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Bankunited, National Association
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 53.7% of this company's filings
Bankunited, National Association rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +50% vs 2011
Top States
| State | Complaints |
|---|---|
| FL | 168 |
| CA | 18 |
| NY | 16 |
| NJ | 16 |
| VA | 11 |
| MD | 9 |
| MA | 8 |
| AZ | 6 |
| IL | 6 |
| GA | 6 |
| NV | 4 |
| PA | 4 |
| TX | 4 |
| CT | 2 |
| MO | 2 |
| MI | 2 |
| NC | 2 |
| DE | 2 |
| MN | 2 |
| WA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 79 |
| Loan servicing, payments, escrow account | 64 |
| Account opening, closing, or management | 32 |
| Managing an account | 30 |
| Trouble during payment process | 18 |
| Application, originator, mortgage broker | 14 |
| Closing an account | 12 |
| Closing on a mortgage | 6 |
| Deposits and withdrawals | 5 |
| Opening an account | 4 |
| Other | 4 |
| Cont'd attempts collect debt not owed | 3 |
| Making/receiving payments, sending money | 3 |
| Managing the loan or lease | 3 |
| Settlement process and costs | 3 |
| Struggling to pay mortgage | 3 |
| Problem with the payoff process at the end of the loan | 3 |
| Fraud or scam | 2 |
| Other transaction problem | 2 |
| Disclosure verification of debt | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 2 | 100% |
| 2012 | 56 | 98.2% |
| 2013 | 49 | 100% |
| 2014 | 41 | 100% |
| 2015 | 40 | 100% |
| 2016 | 21 | 100% |
| 2017 | 26 | 100% |
| 2018 | 14 | 100% |
| 2019 | 17 | 100% |
| 2020 | 11 | 100% |
| 2021 | 8 | 100% |
| 2022 | 9 | 100% |
| 2023 | 2 | 100% |
| 2024 | 7 | 100% |
| 2025 | 7 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Bankunited, National Association
Bankunited, National Association's 313 logged complaints stay concentrated: only 32 states show a filing. Only 15.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-04-09.
Bankunited, National Association answers 99.7% of complaints inside the CFPB's tracked window and closes 84.7% with a written explanation. 14.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bankunited, National Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bankunited, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 313.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bankunited, National Association (99.7% timely; 14.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture