CFPB · Mid-pack CFPB posture
Independent Bank Group, Inc.
34 CFPB complaints · 5 states · top issue Managing an account.
Independent Bank Group, Inc. has 34 consumer complaints in the CFPB public database. Timely response is 100%; 14.7% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +100% filings 2019 to 2025
CFPB relief outcome brief
CCDB company independent-bank-group-inc
14.7% relief · 100% timely · 34 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Independent Bank Corp. (15% relief)
Independent Bank Group, Inc. closes 14.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Independent Bank Group, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (69/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
69 / 100 percentile-benchmarked
14.7% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
73 / 100 percentile-benchmarked
85.3% of complaints closed with an explanation to the consumer
How 34 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Independent Bank Group, Inc. complaint mix by product
- Checking or 22 64.7% – 5% relief
- Mortgage 4 11.8% – 25% relief
- Credit card 3 8.8% – 67% relief
- Money transfer, 3 8.8% – 0% relief
- Credit reporting 1 2.9% – 0% relief
- Credit reporting, 1 2.9% – 100% relief
How Independent Bank Group, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 22 |
| Mortgage | 4 |
| Credit card or prepaid card | 3 |
| Money transfer, virtual currency, or money service | 3 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Independent Bank Group, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 50% of this company's filings
Independent Bank Group, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 2
- +100% vs 2019
Top States
| State | Complaints |
|---|---|
| TX | 17 |
| CO | 14 |
| VA | 1 |
| IL | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 13 |
| Opening an account | 4 |
| Closing an account | 4 |
| Closing on a mortgage | 2 |
| Improper use of your report | 2 |
| Trouble during payment process | 2 |
| Advertising and marketing, including promotional offers | 1 |
| Problem caused by your funds being low | 1 |
| Fraud or scam | 1 |
| Other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Problem with a purchase shown on your statement | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 8 | 100% |
| 2021 | 6 | 100% |
| 2022 | 1 | 100% |
| 2023 | 4 | 100% |
| 2024 | 12 | 100% |
| 2025 | 2 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Independent Bank Group, Inc.
Independent Bank Group, Inc.'s 34 logged complaints stay concentrated: only 5 states show a filing. Only 32.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2019 through 2025-04-01.
Independent Bank Group, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 85.3% with a written explanation. 14.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Independent Bank Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Independent Bank Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Independent Bank Group, Inc. (100% timely; 14.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture