Independent Bank Group, Inc.
34 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Independent Bank Group, Inc. complaint mix by product
- Checking or 22 64.7% – 5% relief
- Mortgage 4 11.8% – 25% relief
- Credit card 3 8.8% – 67% relief
- Money transfer, 3 8.8% – 0% relief
- Credit reporting 1 2.9% – 0% relief
- Credit reporting, 1 2.9% – 100% relief
How Independent Bank Group, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 22 |
| Mortgage | 4 |
| Credit card or prepaid card | 3 |
| Money transfer, virtual currency, or money service | 3 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 17 |
| CO | 14 |
| VA | 1 |
| IL | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 13 |
| Opening an account | 4 |
| Closing an account | 4 |
| Closing on a mortgage | 2 |
| Improper use of your report | 2 |
| Trouble during payment process | 2 |
| Advertising and marketing, including promotional offers | 1 |
| Problem caused by your funds being low | 1 |
| Fraud or scam | 1 |
| Other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Problem with a purchase shown on your statement | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 8 | 100% |
| 2021 | 6 | 100% |
| 2022 | 1 | 100% |
| 2023 | 4 | 100% |
| 2024 | 12 | 100% |
| 2025 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Independent Bank Group, Inc.
Independent Bank Group, Inc.'s 34 logged complaints stay concentrated: only 5 states show a filing on record. Only 32.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2019 through 2025-04-01.
Independent Bank Group, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 85.3% with a written explanation. 14.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Independent Bank Group, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Independent Bank Group, Inc. have?
34, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Independent Bank Group, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Independent Bank Group, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.