CFPB · Narrative-heavy record
Wesbanco Bank, Inc.
184 CFPB complaints · 42.9% with narratives · top issue Managing an account.
Wesbanco Bank, Inc.: 42.9% of 184 filings include consumer narratives. Timely 92.9% · relief 4.3% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +1200% filings 2018 to 2026
CFPB relief outcome brief
CCDB company wesbanco-bank-inc
4.3% relief · 92.9% timely · 184 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: First Republic Bank (4.4% relief)
Wesbanco Bank, Inc. closes 4.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Wesbanco Bank, Inc. scores strongest on closed with explanation (92/100 percentile-benchmarked) and weakest on relief provided (20/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
20 / 100 percentile-benchmarked
4.3% of complaints closed with relief to the consumer
Timely response
88 / 100 percentile-benchmarked
92.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
92 / 100 percentile-benchmarked
95.7% of complaints closed with an explanation to the consumer
Most of Wesbanco Bank, Inc.'s 184 filings include narrative text
42.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Wesbanco Bank, Inc. complaint mix by product
- Checking or 105 59.0% – 5% relief
- Mortgage 38 21.3% – 5% relief
- Money transfer, 11 6.2% – 0% relief
- Credit reporting 9 5.1% – 11% relief
- Vehicle loan 7 3.9% – 0% relief
- Credit reporting, 5 2.8% – 0% relief
- Debt collection 3 1.7% – 0% relief
How Wesbanco Bank, Inc.'s 184 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 105 |
| Mortgage | 38 |
| Money transfer, virtual currency, or money service | 11 |
| Credit reporting or other personal consumer reports | 9 |
| Vehicle loan or lease | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 3 |
| Credit card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Credit card or prepaid card | 1 |
Where Wesbanco Bank, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 32.6% of this company's filings
Wesbanco Bank, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 13
- +1200% vs 2018
Top States
| State | Complaints |
|---|---|
| OH | 60 |
| PA | 29 |
| MD | 27 |
| WV | 23 |
| KY | 22 |
| IN | 3 |
| FL | 3 |
| NJ | 3 |
| WA | 2 |
| MI | 2 |
| GA | 1 |
| CT | 1 |
| DC | 1 |
| AZ | 1 |
| WY | 1 |
| CA | 1 |
| MN | 1 |
| NC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 67 |
| Trouble during payment process | 22 |
| Closing an account | 12 |
| Incorrect information on your report | 12 |
| Opening an account | 10 |
| Problem caused by your funds being low | 10 |
| Problem with a lender or other company charging your account | 5 |
| Closing on a mortgage | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Improper use of your report | 3 |
| Managing the loan or lease | 3 |
| Problem with a company's investigation into an existing problem | 3 |
| Fraud or scam | 3 |
| Charged fees or interest you didn't expect | 2 |
| Problem with fraud alerts or security freezes | 2 |
| Other transaction problem | 2 |
| Problems at the end of the loan or lease | 2 |
| Struggling to pay mortgage | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Money was not available when promised | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 17 | 82.4% |
| 2020 | 7 | 100% |
| 2021 | 32 | 100% |
| 2022 | 20 | 100% |
| 2023 | 20 | 85% |
| 2024 | 26 | 88.5% |
| 2025 | 48 | 91.7% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database
Wesbanco Bank, Inc.'s narrative-rich complaint ledger
Wesbanco Bank, Inc.'s 184 logged complaints stay concentrated: only 18 states show a filing. 42.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-06-08.
Wesbanco Bank, Inc. answers 92.9% of complaints inside the CFPB's tracked window and closes 95.7% with a written explanation. 4.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wesbanco Bank, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Wesbanco Bank, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 184.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Wesbanco Bank, Inc. (92.9% timely; 4.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record