CFPB · Diversified product mix
National Auto Lenders, Inc.
77 CFPB complaints · diversified mix (top product 24.7%) · top issue Incorrect information on your report.
National Auto Lenders, Inc.: top product "Debt collection" is only 24.7% of 77 - multi-bucket mix. Timely 97.4% · relief 23.4%. Allegations, not findings.
- Diversified product mix
- -25% filings 2015 to 2026
CFPB relief outcome brief
CCDB company national-auto-lenders-inc
23.4% relief · 97.4% timely · 77 filings · Debt collection
Same-product relief peers
Nearest relief peer: Solomon and Solomon, P.C. (23.5% relief)
National Auto Lenders, Inc. closes 23.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
National Auto Lenders, Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (57/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
23.4% of complaints closed with relief to the consumer
Timely response
95 / 100 percentile-benchmarked
97.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
57 / 100 percentile-benchmarked
76.6% of complaints closed with an explanation to the consumer
Most of National Auto Lenders, Inc.'s 77 filings include narrative text
44.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
National Auto Lenders, Inc. complaint mix by product
- Debt collection 19 24.7% – 21% relief
- Vehicle loan 18 23.4% – 22% relief
- Credit reporting, 17 22.1% – 29% relief
- Credit reporting 14 18.2% – 0% relief
- Consumer Loan 8 10.4% – 63% relief
- Debt or 1 1.3% – 0% relief
How National Auto Lenders, Inc.'s 77 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 19 |
| Vehicle loan or lease | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 17 |
| Credit reporting or other personal consumer reports | 14 |
| Consumer Loan | 8 |
| Debt or credit management | 1 |
Concentrated filing states for National Auto Lenders, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 54.5% of this company's filings
National Auto Lenders, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- -25% vs 2015
Top States
| State | Complaints |
|---|---|
| FL | 42 |
| TX | 18 |
| GA | 11 |
| TN | 2 |
| NY | 2 |
| VA | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 23 |
| Attempts to collect debt not owed | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Improper use of your report | 6 |
| Managing the loan or lease | 5 |
| Took or threatened to take negative or legal action | 4 |
| Struggling to pay your loan | 4 |
| Problems at the end of the loan or lease | 3 |
| Repossession | 2 |
| Taking out the loan or lease | 2 |
| Disclosure verification of debt | 2 |
| Written notification about debt | 2 |
| Didn't provide services promised | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| False statements or representation | 1 |
| Shopping for a loan or lease | 1 |
| Communication tactics | 1 |
| Problems when you are unable to pay | 1 |
| Getting a loan or lease | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 4 | 100% |
| 2016 | 5 | 100% |
| 2017 | 5 | 100% |
| 2018 | 8 | 87.5% |
| 2019 | 4 | 100% |
| 2020 | 6 | 100% |
| 2021 | 7 | 100% |
| 2022 | 9 | 100% |
| 2023 | 7 | 100% |
| 2024 | 7 | 100% |
| 2025 | 12 | 91.7% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
National Auto Lenders, Inc. spreads across product buckets
National Auto Lenders, Inc.'s 77 logged complaints stay concentrated: only 7 states show a filing. 44.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-04-17.
National Auto Lenders, Inc. answers 97.4% of complaints inside the CFPB's tracked window and closes 76.6% with a written explanation. 23.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about National Auto Lenders, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for National Auto Lenders, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 77.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for National Auto Lenders, Inc. (97.4% timely; 23.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix