Geneva Financial, LLC, Chandler, AZ Branch
33 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Geneva Financial, LLC, Chandler, AZ Branch complaint mix by product
- Mortgage 27 81.8% – 11% relief
- Credit reporting 4 12.1% – 0% relief
- Credit reporting, 1 3.0% – 0% relief
- Payday loan, 1 3.0% – 100% relief
How Geneva Financial, LLC, Chandler, AZ Branch's 33 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 27 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| AZ | 6 |
| CA | 5 |
| NC | 3 |
| FL | 2 |
| TX | 2 |
| LA | 2 |
| GA | 2 |
| OH | 1 |
| MO | 1 |
| UT | 1 |
| IL | 1 |
| OR | 1 |
| OK | 1 |
| ID | 1 |
| TN | 1 |
| MD | 1 |
| NV | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 9 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Improper use of your report | 5 |
| Application, originator, mortgage broker | 3 |
| Struggling to pay mortgage | 1 |
| Credit decision / Underwriting | 1 |
| Loan servicing, payments, escrow account | 1 |
| Settlement process and costs | 1 |
| Trouble during payment process | 1 |
| Identity theft protection or other monitoring services | 1 |
| Charged fees or interest you didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 3 | 100% |
| 2016 | 3 | 100% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 5 | 100% |
| 2021 | 3 | 100% |
| 2022 | 2 | 100% |
| 2023 | 1 | 100% |
| 2024 | 1 | 100% |
| 2025 | 6 | 100% |
| 2026 | 5 | 80% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Geneva Financial, LLC, Chandler, AZ Branch
Geneva Financial, LLC, Chandler, AZ Branch's 33 logged complaints stay concentrated: only 18 states show a filing on record. 48.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2026-06-23.
Geneva Financial, LLC, Chandler, AZ Branch answers 97% of complaints inside the CFPB's tracked window and closes 81.8% with a written explanation. 12.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Geneva Financial, LLC, Chandler, AZ Branch.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Geneva Financial, LLC, Chandler, AZ Branch have?
33, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Geneva Financial, LLC, Chandler, AZ Branch respond to complaints on time?
97% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Geneva Financial, LLC, Chandler, AZ Branch?
"Closing on a mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.