CFPB · Single-product concentration
Geneva Financial, LLC, Chandler, AZ Branch
33 CFPB complaints · 81.8% in "Mortgage" · top issue Closing on a mortgage.
Geneva Financial, LLC, Chandler, AZ Branch: 81.8% of 33 CFPB complaints sit in "Mortgage". Timely 97% · relief 12.1%. Allegations, not findings.
- Single-product concentration
- +66.7% filings 2015 to 2026
CFPB relief outcome brief
CCDB company geneva-financial-llc-chandler-az-branch
12.1% relief · 97% timely · 33 filings · Mortgage
Same-product relief peers
Nearest relief peer: Gmfs, LLC (11.8% relief)
Geneva Financial, LLC, Chandler, AZ Branch closes 12.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Geneva Financial, LLC, Chandler, AZ Branch's 33 filings include narrative text
48.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Geneva Financial, LLC, Chandler, AZ Branch complaint mix by product
- Mortgage 27 81.8% – 11% relief
- Credit reporting 4 12.1% – 0% relief
- Credit reporting, 1 3.0% – 0% relief
- Payday loan, 1 3.0% – 100% relief
How Geneva Financial, LLC, Chandler, AZ Branch's 33 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 27 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Geneva Financial, LLC, Chandler, AZ Branch complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 18.2% of this company's filings
Geneva Financial, LLC, Chandler, AZ Branch rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +66.7% vs 2015
Top States
| State | Complaints |
|---|---|
| AZ | 6 |
| CA | 5 |
| NC | 3 |
| FL | 2 |
| TX | 2 |
| LA | 2 |
| GA | 2 |
| OH | 1 |
| MO | 1 |
| UT | 1 |
| IL | 1 |
| OR | 1 |
| OK | 1 |
| ID | 1 |
| TN | 1 |
| MD | 1 |
| NV | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 9 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Improper use of your report | 5 |
| Application, originator, mortgage broker | 3 |
| Struggling to pay mortgage | 1 |
| Credit decision / Underwriting | 1 |
| Loan servicing, payments, escrow account | 1 |
| Settlement process and costs | 1 |
| Trouble during payment process | 1 |
| Identity theft protection or other monitoring services | 1 |
| Charged fees or interest you didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 3 | 100% |
| 2016 | 3 | 100% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 5 | 100% |
| 2021 | 3 | 100% |
| 2022 | 2 | 100% |
| 2023 | 1 | 100% |
| 2024 | 1 | 100% |
| 2025 | 6 | 100% |
| 2026 | 5 | 80% |
Source: CFPB Consumer Complaint Database
Geneva Financial, LLC, Chandler, AZ Branch filings cluster in one product
Geneva Financial, LLC, Chandler, AZ Branch's 33 logged complaints stay concentrated: only 18 states show a filing. 48.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-23.
Geneva Financial, LLC, Chandler, AZ Branch answers 97% of complaints inside the CFPB's tracked window and closes 81.8% with a written explanation. 12.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Geneva Financial, LLC, Chandler, AZ Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Geneva Financial, LLC, Chandler, AZ Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 33.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Geneva Financial, LLC, Chandler, AZ Branch (97% timely; 12.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration