CFPB · Mid-pack CFPB posture
First Financial Services, Inc.
32 CFPB complaints · 19 states · top issue Application, originator, mortgage broker.
First Financial Services, Inc. has 32 consumer complaints in the CFPB public database. Timely response is 53.1%; 15.6% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- 0% filings 2011 to 2020
CFPB relief outcome brief
CCDB company first-financial-services-inc
15.6% relief · 53.1% timely · 32 filings · Mortgage
Same-product relief peers
Nearest relief peer: Nations Lending Corporation (15.3% relief)
First Financial Services, Inc. closes 15.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 32 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Financial Services, Inc. complaint mix by product
- Mortgage 18 56.3% – 28% relief
- Debt collection 9 28.1% – 0% relief
- Payday loan, 3 9.4% – 0% relief
- Consumer Loan 1 3.1% – 0% relief
- Credit card 1 3.1% – 0% relief
How First Financial Services, Inc.'s 32 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 18 |
| Debt collection | 9 |
| Payday loan, title loan, or personal loan | 3 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
Where First Financial Services, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.9% of this company's filings
First Financial Services, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2020
- 1
- 0% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| TX | 3 |
| GA | 2 |
| NC | 2 |
| MN | 2 |
| CO | 2 |
| VA | 1 |
| LA | 1 |
| IN | 1 |
| MA | 1 |
| WA | 1 |
| KY | 1 |
| IL | 1 |
| NE | 1 |
| FL | 1 |
| PA | 1 |
| IA | 1 |
| OR | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 8 |
| Settlement process and costs | 6 |
| Attempts to collect debt not owed | 4 |
| Loan servicing, payments, escrow account | 2 |
| Credit decision / Underwriting | 2 |
| Took or threatened to take negative or legal action | 2 |
| Struggling to pay your loan | 2 |
| False statements or representation | 1 |
| Problems when you are unable to pay | 1 |
| Disclosure verification of debt | 1 |
| Problem with a purchase shown on your statement | 1 |
| Getting a line of credit | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 3 | 100% |
| 2013 | 10 | 100% |
| 2014 | 4 | 75% |
| 2015 | 2 | 0% |
| 2016 | 1 | 0% |
| 2017 | 2 | 0% |
| 2018 | 5 | 0% |
| 2019 | 3 | 0% |
| 2020 | 1 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about First Financial Services, Inc.
First Financial Services, Inc.'s 32 logged complaints stay concentrated: only 19 states show a filing. Only 18.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2020-03-05.
First Financial Services, Inc. answers 53.1% of complaints inside the CFPB's tracked window and closes 37.5% with a written explanation. 15.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 32.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 53.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Financial Services, Inc. (53.1% timely; 15.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture