First Financial Services, Inc.
32 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Financial Services, Inc. complaint mix by product
- Mortgage 18 56.3% – 28% relief
- Debt collection 9 28.1% – 0% relief
- Payday loan, 3 9.4% – 0% relief
- Consumer Loan 1 3.1% – 0% relief
- Credit card 1 3.1% – 0% relief
How First Financial Services, Inc.'s 32 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 18 |
| Debt collection | 9 |
| Payday loan, title loan, or personal loan | 3 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| TX | 3 |
| GA | 2 |
| NC | 2 |
| MN | 2 |
| CO | 2 |
| VA | 1 |
| LA | 1 |
| IN | 1 |
| MA | 1 |
| WA | 1 |
| KY | 1 |
| IL | 1 |
| NE | 1 |
| FL | 1 |
| PA | 1 |
| IA | 1 |
| OR | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 8 |
| Settlement process and costs | 6 |
| Attempts to collect debt not owed | 4 |
| Loan servicing, payments, escrow account | 2 |
| Credit decision / Underwriting | 2 |
| Took or threatened to take negative or legal action | 2 |
| Struggling to pay your loan | 2 |
| False statements or representation | 1 |
| Problems when you are unable to pay | 1 |
| Disclosure verification of debt | 1 |
| Problem with a purchase shown on your statement | 1 |
| Getting a line of credit | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 3 | 100% |
| 2013 | 10 | 100% |
| 2014 | 4 | 75% |
| 2015 | 2 | 0% |
| 2016 | 1 | 0% |
| 2017 | 2 | 0% |
| 2018 | 5 | 0% |
| 2019 | 3 | 0% |
| 2020 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Financial Services, Inc.
First Financial Services, Inc.'s 32 logged complaints stay concentrated: only 19 states show a filing on record. Only 18.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2020-03-05.
First Financial Services, Inc. answers 53.1% of complaints inside the CFPB's tracked window and closes 37.5% with a written explanation. 15.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Financial Services, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Financial Services, Inc. have?
32, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Financial Services, Inc. respond to complaints on time?
53.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Financial Services, Inc.?
"Application, originator, mortgage broker", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.