2026 data Public-data reference Official source

First Financial Bancorp

141 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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141
Total Complaints
99.3%
Timely Response
0%
Disputed
5%
Relief Provided
14
States Active
2018
Since

Data updated June 2026

Timely response rate 99.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 5.0%
Industry median

Share closed with monetary or non-monetary relief.

First Financial Bancorp complaint mix by product

Total complaints: 141

First Financial Bancorp complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 141 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 73 complaints (56.2%), resolution 4.1% Checking or 56.2% Mortgage: 20 complaints (15.4%), resolution 5.0% Mortgage 15.4% Credit reporting: 11 complaints (8.5%), resolution 0.0% Credit reporting 8.5% Money transfer,: 8 complaints (6.2%), resolution 12.5% Money transfer, 6.2% Payday loan,: 8 complaints (6.2%), resolution 0.0% Payday loan, 6.2% Credit reporting,: 5 complaints (3.8%), resolution 20.0% Credit card: 5 complaints (3.8%), resolution 0.0%
  • Checking or 73 56.2% – 4% relief
  • Mortgage 20 15.4% – 5% relief
  • Credit reporting 11 8.5% – 0% relief
  • Money transfer, 8 6.2% – 13% relief
  • Payday loan, 8 6.2% – 0% relief
  • Credit reporting, 5 3.8% – 20% relief
  • Credit card 5 3.8% – 0% relief

How First Financial Bancorp's 141 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 73
Mortgage 20
Credit reporting or other personal consumer reports 11
Money transfer, virtual currency, or money service 8
Payday loan, title loan, or personal loan 8
Credit reporting, credit repair services, or other personal consumer reports 5
Credit card or prepaid card 5
Debt collection 4
Credit card 3
Payday loan, title loan, personal loan, or advance loan 2
Vehicle loan or lease 2

Top States

State Complaints
OH 49
IN 40
IL 19
KY 10
TX 3
WI 2
TN 2
NJ 2
MO 1
MI 1
KS 1
CO 1
NC 1
FL 1

Top Issues

Issue Complaints
Managing an account 38
Trouble during payment process 10
Closing an account 10
Problem with a lender or other company charging your account 10
Problem caused by your funds being low 9
Incorrect information on your report 9
Problem with a company's investigation into an existing problem 6
Applying for a mortgage or refinancing an existing mortgage 6
Charged fees or interest you didn't expect 4
Other transaction problem 3
Opening an account 3
Getting a line of credit 3
Fraud or scam 2
Problem with fraud alerts or security freezes 2
Getting the loan 2
Closing your account 2
Improper use of your report 2
Problem with a purchase shown on your statement 2
Attempts to collect debt not owed 2
Struggling to pay mortgage 2

Yearly Trend

Year Complaints Timely
2018 2 100%
2019 18 100%
2020 23 100%
2021 25 100%
2022 13 100%
2023 13 100%
2024 10 100%
2025 16 93.8%
2026 21 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About First Financial Bancorp

First Financial Bancorp's 141 logged complaints stay concentrated: only 14 states show a filing on record. Only 39% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2018 through 2026-06-23.

First Financial Bancorp answers 99.3% of complaints inside the CFPB's tracked window and closes 92.2% with a written explanation. 5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Financial Bancorp.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does First Financial Bancorp have?

141, per the CFPB's public complaint count for this company (see the full breakdown above).

Does First Financial Bancorp respond to complaints on time?

99.3% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about First Financial Bancorp?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.