CFPB · Mid-pack CFPB posture
First Financial Bancorp
141 CFPB complaints · 14 states · top issue Managing an account.
First Financial Bancorp has 141 consumer complaints in the CFPB public database. Timely response is 99.3%; 5% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +950% filings 2018 to 2026
CFPB relief outcome brief
CCDB company first-financial-bancorp
5% relief · 99.3% timely · 141 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Boeing Employees' Credit Union (5% relief)
First Financial Bancorp closes 5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 141 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Financial Bancorp complaint mix by product
- Checking or 73 56.2% – 4% relief
- Mortgage 20 15.4% – 5% relief
- Credit reporting 11 8.5% – 0% relief
- Money transfer, 8 6.2% – 13% relief
- Payday loan, 8 6.2% – 0% relief
- Credit reporting, 5 3.8% – 20% relief
- Credit card 5 3.8% – 0% relief
How First Financial Bancorp's 141 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 73 |
| Mortgage | 20 |
| Credit reporting or other personal consumer reports | 11 |
| Money transfer, virtual currency, or money service | 8 |
| Payday loan, title loan, or personal loan | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit card or prepaid card | 5 |
| Debt collection | 4 |
| Credit card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Vehicle loan or lease | 2 |
Where First Financial Bancorp complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 34.8% of this company's filings
First Financial Bancorp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 21
- +950% vs 2018
Top States
| State | Complaints |
|---|---|
| OH | 49 |
| IN | 40 |
| IL | 19 |
| KY | 10 |
| TX | 3 |
| WI | 2 |
| TN | 2 |
| NJ | 2 |
| MO | 1 |
| MI | 1 |
| KS | 1 |
| CO | 1 |
| NC | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 38 |
| Trouble during payment process | 10 |
| Closing an account | 10 |
| Problem with a lender or other company charging your account | 10 |
| Problem caused by your funds being low | 9 |
| Incorrect information on your report | 9 |
| Problem with a company's investigation into an existing problem | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Charged fees or interest you didn't expect | 4 |
| Other transaction problem | 3 |
| Opening an account | 3 |
| Getting a line of credit | 3 |
| Fraud or scam | 2 |
| Problem with fraud alerts or security freezes | 2 |
| Getting the loan | 2 |
| Closing your account | 2 |
| Improper use of your report | 2 |
| Problem with a purchase shown on your statement | 2 |
| Attempts to collect debt not owed | 2 |
| Struggling to pay mortgage | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2019 | 18 | 100% |
| 2020 | 23 | 100% |
| 2021 | 25 | 100% |
| 2022 | 13 | 100% |
| 2023 | 13 | 100% |
| 2024 | 10 | 100% |
| 2025 | 16 | 93.8% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about First Financial Bancorp
First Financial Bancorp's 141 logged complaints stay concentrated: only 14 states show a filing. Only 39% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2026-06-23.
First Financial Bancorp answers 99.3% of complaints inside the CFPB's tracked window and closes 92.2% with a written explanation. 5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Financial Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Financial Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 141.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Financial Bancorp (99.3% timely; 5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture