CFPB · Single-product concentration
Express Recovery Services, Inc.
388 CFPB complaints · 84.3% in "Debt collection" · top issue Attempts to collect debt not owed.
Express Recovery Services, Inc.: 84.3% of 388 CFPB complaints sit in "Debt collection". Timely 99.2% · relief 2.1%. Allegations, not findings.
- Single-product concentration
- +230% filings 2014 to 2026
CFPB relief outcome brief
CCDB company express-recovery-services-inc
2.1% relief · 99.2% timely · 388 filings · Debt collection
Same-product relief peers
Nearest relief peer: R & B Corporation of Virginia (2.1% relief)
Express Recovery Services, Inc. closes 2.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Express Recovery Services, Inc.'s 388 filings include narrative text
50.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Express Recovery Services, Inc. complaint mix by product
- Debt collection 327 84.3% – 2% relief
- Credit reporting, 41 10.6% – 2% relief
- Credit reporting 19 4.9% – 0% relief
- Bank account 1 0.3% – 0% relief
How Express Recovery Services, Inc.'s 388 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 327 |
| Credit reporting, credit repair services, or other personal consumer reports | 41 |
| Credit reporting or other personal consumer reports | 19 |
| Bank account or service | 1 |
Concentrated filing states for Express Recovery Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- UT
- 70.4% of this company's filings
Express Recovery Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 33
- +230% vs 2014
Top States
| State | Complaints |
|---|---|
| UT | 273 |
| WY | 22 |
| FL | 14 |
| CA | 13 |
| TX | 9 |
| VA | 7 |
| CO | 6 |
| AZ | 6 |
| NV | 6 |
| ID | 4 |
| WA | 4 |
| MO | 4 |
| OH | 4 |
| IN | 3 |
| SC | 1 |
| SD | 1 |
| CT | 1 |
| NH | 1 |
| MT | 1 |
| AK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 118 |
| Written notification about debt | 65 |
| Incorrect information on your report | 48 |
| False statements or representation | 43 |
| Took or threatened to take negative or legal action | 39 |
| Cont'd attempts collect debt not owed | 24 |
| Communication tactics | 15 |
| Disclosure verification of debt | 12 |
| Improper use of your report | 6 |
| Taking/threatening an illegal action | 4 |
| Improper contact or sharing of info | 4 |
| Threatened to contact someone or share information improperly | 3 |
| Problem with a company's investigation into an existing problem | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Account opening, closing, or management | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 10 | 100% |
| 2015 | 24 | 100% |
| 2016 | 18 | 100% |
| 2017 | 37 | 94.6% |
| 2018 | 24 | 100% |
| 2019 | 17 | 100% |
| 2020 | 32 | 100% |
| 2021 | 34 | 100% |
| 2022 | 24 | 100% |
| 2023 | 21 | 100% |
| 2024 | 43 | 100% |
| 2025 | 71 | 100% |
| 2026 | 33 | 97% |
Source: CFPB Consumer Complaint Database
Express Recovery Services, Inc. filings cluster in one product
Express Recovery Services, Inc.'s 388 logged complaints stay concentrated: only 26 states show a filing. 50.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-22.
Express Recovery Services, Inc. answers 99.2% of complaints inside the CFPB's tracked window and closes 86.9% with a written explanation. 2.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Express Recovery Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Express Recovery Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 388.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Express Recovery Services, Inc. (99.2% timely; 2.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration