Express Cash Mart Management
18 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Express Cash Mart Management complaint mix by product
- Debt collection 7 38.9% – 0% relief
- Payday loan 6 33.3% – 50% relief
- Consumer Loan 3 16.7% – 0% relief
- Payday loan, 2 11.1% – 0% relief
How Express Cash Mart Management's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 7 |
| Payday loan | 6 |
| Consumer Loan | 3 |
| Payday loan, title loan, or personal loan | 2 |
Top States
| State | Complaints |
|---|---|
| IL | 9 |
| WI | 4 |
| MO | 2 |
| WA | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 5 |
| Attempts to collect debt not owed | 3 |
| Problems when you are unable to pay | 3 |
| Improper contact or sharing of info | 2 |
| Communication tactics | 1 |
| Can't contact lender | 1 |
| Written notification about debt | 1 |
| Incorrect information on your report | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 6 | 33.3% |
| 2015 | 6 | 83.3% |
| 2017 | 2 | 0% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Express Cash Mart Management
Express Cash Mart Management's 18 logged complaints stay concentrated: only 5 states show a filing on record. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2025-09-16.
Express Cash Mart Management answers 55.6% of complaints inside the CFPB's tracked window and closes 77.8% with a written explanation. 16.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Charged fees or interest I didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Express Cash Mart Management.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Express Cash Mart Management have?
18, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Express Cash Mart Management respond to complaints on time?
55.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Express Cash Mart Management?
"Charged fees or interest I didn't expect", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.