Total complaints
16
Filed since 2014
2026 data Public-data reference. official source
Express Cash Mart Management
16 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
16 consumer complaints filed with the CFPB
This profile shows Express Cash Mart Management's complaint history from CFPB public records. 16 consumers have filed complaints since 2014. The company has a 56.3% timely response rate and has provided relief in 18.8% of cases.
16
Total Complaints
56.3%
Timely Response
6.3%
Disputed
18.8%
Relief Provided
4
States Active
2014
Since
Timely response
56.3%
CFPB-tracked response window
Relief rate
18.8%
Closed with monetary or non-monetary relief
Timely response rate 56.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 18.8%
Industry median
Share closed with monetary or non-monetary relief.
Express Cash Mart Management complaint mix by product
- Debt collection 6 37.5% – 0% relief
- Payday loan 6 37.5% – 50% relief
- Consumer Loan 3 18.8% – 0% relief
- Payday loan, 1 6.3% – 0% relief
How Express Cash Mart Management's 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6 |
| Payday loan | 6 |
| Consumer Loan | 3 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| IL | 9 |
| WI | 3 |
| MO | 2 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 5 |
| Problems when you are unable to pay | 3 |
| Attempts to collect debt not owed | 2 |
| Improper contact or sharing of info | 2 |
| Problem when making payments | 1 |
| Communication tactics | 1 |
| Can't contact lender | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 6 | 33.3% |
| 2015 | 6 | 83.3% |
| 2017 | 1 | 0% |
| 2018 | 1 | 100% |
| 2020 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Express Cash Mart Management
Express Cash Mart Management has accumulated 16 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2025-09-16, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Express Cash Mart Management reports a 56.3% timely-response rate and has closed 75% of cases with a written explanation to the consumer. 18.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 6.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Charged fees or interest I didn't expect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Express Cash Mart Management: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Express Cash Mart Management have?
Express Cash Mart Management has received 16 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Express Cash Mart Management respond to complaints on time?
Express Cash Mart Management has a 56.3% timely response rate to CFPB complaints.
What is the most common complaint about Express Cash Mart Management?
The most common issue reported against Express Cash Mart Management is "Charged fees or interest I didn't expect" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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