CFPB · Mid-pack CFPB posture
Express Cash Mart Management
18 CFPB complaints · 5 states · top issue Charged fees or interest I didn't expect.
Express Cash Mart Management has 18 consumer complaints in the CFPB public database. Timely response is 55.6%; 16.7% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -83.3% filings 2014 to 2025
CFPB relief outcome brief
CCDB company express-cash-mart-management
16.7% relief · 55.6% timely · 18 filings · Debt collection
Same-product relief peers
Nearest relief peer: Servatus Corporation (16.7% relief)
Express Cash Mart Management closes 16.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 18 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Express Cash Mart Management complaint mix by product
- Debt collection 7 38.9% – 0% relief
- Payday loan 6 33.3% – 50% relief
- Consumer Loan 3 16.7% – 0% relief
- Payday loan, 2 11.1% – 0% relief
How Express Cash Mart Management's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 7 |
| Payday loan | 6 |
| Consumer Loan | 3 |
| Payday loan, title loan, or personal loan | 2 |
Concentrated filing states for Express Cash Mart Management
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 50% of this company's filings
Express Cash Mart Management falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -83.3% vs 2014
Top States
| State | Complaints |
|---|---|
| IL | 9 |
| WI | 4 |
| MO | 2 |
| WA | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 5 |
| Attempts to collect debt not owed | 3 |
| Problems when you are unable to pay | 3 |
| Improper contact or sharing of info | 2 |
| Communication tactics | 1 |
| Can't contact lender | 1 |
| Written notification about debt | 1 |
| Incorrect information on your report | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 6 | 33.3% |
| 2015 | 6 | 83.3% |
| 2017 | 2 | 0% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Express Cash Mart Management
Express Cash Mart Management's 18 logged complaints stay concentrated: only 5 states show a filing. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2025-09-16.
Express Cash Mart Management answers 55.6% of complaints inside the CFPB's tracked window and closes 77.8% with a written explanation. 16.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Charged fees or interest I didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Express Cash Mart Management.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Express Cash Mart Management: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 18.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 55.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Express Cash Mart Management (55.6% timely; 16.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture