CFPB · Single-product concentration
E Mortgage
22 CFPB complaints · 90.9% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
E Mortgage: 90.9% of 22 CFPB complaints sit in "Mortgage". Timely 0% · relief 0%. Allegations, not findings.
- Single-product concentration
- +400% filings 2015 to 2026
CFPB relief outcome brief
CCDB company e-mortgage
0% relief · 0% timely · 22 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
E Mortgage closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of E Mortgage's 22 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
E Mortgage complaint mix by product
- Mortgage 20 90.9% – 0% relief
- Credit reporting 1 4.5% – 0% relief
- Credit reporting, 1 4.5% – 0% relief
How E Mortgage's 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 20 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where E Mortgage complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 22.7% of this company's filings
E Mortgage rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +400% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| PA | 3 |
| NC | 3 |
| VA | 2 |
| FL | 2 |
| AZ | 1 |
| MN | 1 |
| OH | 1 |
| UT | 1 |
| MD | 1 |
| SC | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Incorrect information on your report | 2 |
| Closing on a mortgage | 2 |
| Improper use of your report | 1 |
| Trouble during payment process | 1 |
| Settlement process and costs | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 0% |
| 2017 | 3 | 0% |
| 2018 | 2 | 0% |
| 2021 | 1 | 0% |
| 2022 | 1 | 0% |
| 2023 | 3 | 0% |
| 2024 | 6 | 0% |
| 2026 | 5 | 0% |
Source: CFPB Consumer Complaint Database
E Mortgage filings cluster in one product
E Mortgage's 22 logged complaints stay concentrated: only 12 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-03-18.
E Mortgage answers 0% of complaints inside the CFPB's tracked window and closes 4.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about E Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for E Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 22.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 0%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for E Mortgage (0% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration