CFPB · Narrative-heavy record
Direct Account Management
9 CFPB complaints · 77.8% with narratives · top issue Dealing with your lender or servicer.
Direct Account Management: 77.8% of 9 filings include consumer narratives. Timely 100% · relief 11.1% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2020 to 2023
CFPB relief outcome brief
CCDB company direct-account-management
11.1% relief · 100% timely · 9 filings · Student loan
Same-product relief peers
Nearest relief peer: LendKey Technologies, Inc. (10.9% relief)
Direct Account Management closes 11.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Direct Account Management complaint mix by product
- Student loan 5 55.6% – 20% relief
- Debt collection 2 22.2% – 0% relief
- Debt or 1 11.1% – 0% relief
- Checking or 1 11.1% – 0% relief
How Direct Account Management's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 5 |
| Debt collection | 2 |
| Debt or credit management | 1 |
| Checking or savings account | 1 |
Where Direct Account Management complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- WI
- 22.2% of this company's filings
Direct Account Management complaints by year
Annual filing volume from the CFPB public database
- 2023
- 1
- 0% vs 2020
Top States
| State | Complaints |
|---|---|
| WI | 2 |
| CA | 2 |
| MA | 1 |
| AL | 1 |
| OH | 1 |
| TX | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 3 |
| Charged upfront or unexpected fees | 1 |
| False statements or representation | 1 |
| Communication tactics | 1 |
| Problem with a lender or other company charging your account | 1 |
| Struggling to repay your loan | 1 |
| Getting a loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 5 | 100% |
| 2022 | 2 | 100% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Direct Account Management's narrative-rich complaint ledger
Direct Account Management's 9 logged complaints stay concentrated: only 7 states show a filing. 77.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2023-10-10.
Direct Account Management answers 100% of complaints inside the CFPB's tracked window and closes 88.9% with a written explanation. 11.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Direct Account Management.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Direct Account Management: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Direct Account Management (100% timely; 11.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record