Direct Account Management
9 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Direct Account Management complaint mix by product
- Student loan 5 55.6% – 20% relief
- Debt collection 2 22.2% – 0% relief
- Debt or 1 11.1% – 0% relief
- Checking or 1 11.1% – 0% relief
How Direct Account Management's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 5 |
| Debt collection | 2 |
| Debt or credit management | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| WI | 2 |
| CA | 2 |
| MA | 1 |
| AL | 1 |
| OH | 1 |
| TX | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 3 |
| Charged upfront or unexpected fees | 1 |
| False statements or representation | 1 |
| Communication tactics | 1 |
| Problem with a lender or other company charging your account | 1 |
| Struggling to repay your loan | 1 |
| Getting a loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 5 | 100% |
| 2022 | 2 | 100% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Direct Account Management
Direct Account Management's 9 logged complaints stay concentrated: only 7 states show a filing on record. 77.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2020 through 2023-10-10.
Direct Account Management answers 100% of complaints inside the CFPB's tracked window and closes 88.9% with a written explanation. 11.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Direct Account Management.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Direct Account Management have?
9, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Direct Account Management respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Direct Account Management?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.