CFPB · Single-product concentration
Crescent Mortgage Company
7 CFPB complaints · 100% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Crescent Mortgage Company: 100% of 7 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- -50% filings 2013 to 2018
CFPB relief outcome brief
CCDB company crescent-mortgage-company
0% relief · 100% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Crescent Mortgage Company closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Crescent Mortgage Company complaint mix by product
- Mortgage 7 100.0% – 0% relief
How Crescent Mortgage Company's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
Concentrated filing states for Crescent Mortgage Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- OK
- 42.9% of this company's filings
Crescent Mortgage Company falling annual filings
Annual filing volume from the CFPB public database
- 2018
- 1
- -50% vs 2013
Top States
| State | Complaints |
|---|---|
| OK | 3 |
| LA | 1 |
| NH | 1 |
| VA | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 3 |
| Settlement process and costs | 2 |
| Application, originator, mortgage broker | 1 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2016 | 1 | 100% |
| 2018 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Crescent Mortgage Company filings cluster in one product
Crescent Mortgage Company's 7 logged complaints stay concentrated: only 5 states show a filing. Only 14.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2018-04-05.
Crescent Mortgage Company answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Crescent Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Crescent Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Crescent Mortgage Company (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration