CFPB · Coded-category record
Comenity Bank
2 CFPB complaints · mostly coded fields (0% narrative) · top issue Fees or interest.
Comenity Bank: only 0% of 2 filings carry narrative text, mostly coded fields. Timely 50% · relief 0%. Allegations, not findings.
- Coded-category record
- 0% filings 2017 to 2017
CFPB relief outcome brief
CCDB company comenity-bank
0% relief · 50% timely · 2 filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: Automatic Data Processing, Inc. (0.9% relief)
Comenity Bank closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Comenity Bank complaint mix by product
- Credit card 1 50.0% – 0% relief
- Credit reporting, 1 50.0% – 0% relief
How Comenity Bank's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Comenity Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 50% of this company's filings
Top States
| State | Complaints |
|---|---|
| IL | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fees or interest | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 50% |
Source: CFPB Consumer Complaint Database
Comenity Bank's coded-category complaint ledger
Comenity Bank's 2 logged complaints stay concentrated: only 2 states show a filing. Only 0% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2017-05-18.
Comenity Bank answers 50% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Fees or interest."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Comenity Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Comenity Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 50%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Comenity Bank (50% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Coded-category record