CFPB · Coded-category record
Castle Rock
3 CFPB complaints · mostly coded fields (0% narrative) · top issue Struggling to pay mortgage.
Castle Rock: only 0% of 3 filings carry narrative text, mostly coded fields. Timely 0% · relief 0%. Allegations, not findings.
- Coded-category record
- 0% filings 2018 to 2018
CFPB relief outcome brief
CCDB company castle-rock
0% relief · 0% timely · 3 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Castle Rock closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Castle Rock complaint mix by product
- Mortgage 2 66.7% – 0% relief
- Debt collection 1 33.3% – 0% relief
How Castle Rock's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2 |
| Debt collection | 1 |
Concentrated filing states for Castle Rock
Top states by attributed CFPB complaint volume for this company
- Leading state
- MO
- 66.7% of this company's filings
Top States
| State | Complaints |
|---|---|
| MO | 2 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 2 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Castle Rock's coded-category complaint ledger
Castle Rock's 3 logged complaints stay concentrated: only 2 states show a filing. Only 0% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2018-08-07.
Castle Rock answers 0% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Castle Rock.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Castle Rock: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 0%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Castle Rock (0% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Coded-category record