CFPB · Diversified product mix
Ubs Bank USA
139 CFPB complaints · diversified mix (top product 25.2%) · top issue Account opening, closing, or management.
Ubs Bank USA: top product "Bank account or service" is only 25.2% of 139 - multi-bucket mix. Timely 97.1% · relief 1.4%. Allegations, not findings.
- Diversified product mix
- +100% filings 2012 to 2026
CFPB relief outcome brief
CCDB company ubs-bank-usa
1.4% relief · 97.1% timely · 139 filings · Bank account or service
Same-product relief peers
Nearest relief peer: Scottrade Bank (1% relief)
Ubs Bank USA closes 1.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 139 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ubs Bank USA complaint mix by product
- Bank account 35 26.9% – 0% relief
- Credit card 24 18.5% – 0% relief
- Mortgage 24 18.5% – 4% relief
- Checking or 19 14.6% – 0% relief
- Credit card 15 11.5% – 7% relief
- Money transfer, 9 6.9% – 0% relief
- Credit reporting, 4 3.1% – 0% relief
How Ubs Bank USA's 139 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 35 |
| Credit card or prepaid card | 24 |
| Mortgage | 24 |
| Checking or savings account | 19 |
| Credit card | 15 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit reporting or other personal consumer reports | 3 |
| Money transfers | 2 |
| Debt collection | 2 |
| Payday loan, title loan, or personal loan | 2 |
Where Ubs Bank USA complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.2% of this company's filings
Ubs Bank USA rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- +100% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 17 |
| FL | 16 |
| TX | 7 |
| IL | 6 |
| TN | 5 |
| AZ | 5 |
| MI | 5 |
| NY | 5 |
| GA | 5 |
| OR | 4 |
| CT | 4 |
| MA | 4 |
| NJ | 4 |
| CO | 3 |
| OH | 3 |
| MD | 3 |
| NC | 3 |
| VA | 3 |
| PR | 2 |
| NV | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 20 |
| Managing an account | 14 |
| Deposits and withdrawals | 14 |
| Trouble during payment process | 10 |
| Problem when making payments | 8 |
| Closing your account | 7 |
| Problem with a purchase shown on your statement | 6 |
| Other features, terms, or problems | 6 |
| Incorrect information on your report | 4 |
| Loan servicing, payments, escrow account | 4 |
| Money was not available when promised | 3 |
| Loan modification,collection,foreclosure | 3 |
| Opening an account | 2 |
| Improper use of your report | 2 |
| Other transaction problem | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Billing disputes | 2 |
| Closing/Cancelling account | 2 |
| Application, originator, mortgage broker | 2 |
| Advertising and marketing, including promotional offers | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 9 | 100% |
| 2014 | 14 | 92.9% |
| 2015 | 9 | 100% |
| 2016 | 13 | 100% |
| 2017 | 12 | 91.7% |
| 2018 | 14 | 100% |
| 2019 | 5 | 100% |
| 2020 | 14 | 85.7% |
| 2021 | 9 | 100% |
| 2022 | 6 | 100% |
| 2023 | 6 | 100% |
| 2024 | 9 | 100% |
| 2025 | 10 | 100% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Ubs Bank USA spreads across product buckets
Ubs Bank USA's 139 logged complaints stay concentrated: only 37 states show a filing. Only 30.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-11.
Ubs Bank USA answers 97.1% of complaints inside the CFPB's tracked window and closes 71.2% with a written explanation. 1.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ubs Bank USA.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ubs Bank USA: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 139.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ubs Bank USA (97.1% timely; 1.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix