2026 data Public-data reference Official source

Ubs Bank USA

139 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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139
Total Complaints
97.1%
Timely Response
0%
Disputed
1.4%
Relief Provided
37
States Active
2012
Since

Data updated June 2026

Timely response rate 97.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.4%
Industry median

Share closed with monetary or non-monetary relief.

Ubs Bank USA complaint mix by product

Total complaints: 139

Ubs Bank USA complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 139 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Bank account: 35 complaints (26.9%), resolution 0.0% Bank account 26.9% Credit card: 24 complaints (18.5%), resolution 0.0% Credit card 18.5% Mortgage: 24 complaints (18.5%), resolution 4.2% Mortgage 18.5% Checking or: 19 complaints (14.6%), resolution 0.0% Checking or 14.6% Credit card: 15 complaints (11.5%), resolution 6.7% Credit card 11.5% Money transfer,: 9 complaints (6.9%), resolution 0.0% Money transfer, 6.9% Credit reporting,: 4 complaints (3.1%), resolution 0.0%
  • Bank account 35 26.9% – 0% relief
  • Credit card 24 18.5% – 0% relief
  • Mortgage 24 18.5% – 4% relief
  • Checking or 19 14.6% – 0% relief
  • Credit card 15 11.5% – 7% relief
  • Money transfer, 9 6.9% – 0% relief
  • Credit reporting, 4 3.1% – 0% relief

How Ubs Bank USA's 139 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Bank account or service 35
Credit card or prepaid card 24
Mortgage 24
Checking or savings account 19
Credit card 15
Money transfer, virtual currency, or money service 9
Credit reporting, credit repair services, or other personal consumer reports 4
Credit reporting or other personal consumer reports 3
Money transfers 2
Debt collection 2
Payday loan, title loan, or personal loan 2

Top States

State Complaints
CA 17
FL 16
TX 7
IL 6
TN 5
AZ 5
MI 5
NY 5
GA 5
OR 4
CT 4
MA 4
NJ 4
CO 3
OH 3
MD 3
NC 3
VA 3
PR 2
NV 2

Top Issues

Issue Complaints
Account opening, closing, or management 20
Managing an account 14
Deposits and withdrawals 14
Trouble during payment process 10
Problem when making payments 8
Closing your account 7
Problem with a purchase shown on your statement 6
Other features, terms, or problems 6
Incorrect information on your report 4
Loan servicing, payments, escrow account 4
Money was not available when promised 3
Loan modification,collection,foreclosure 3
Opening an account 2
Improper use of your report 2
Other transaction problem 2
Problem with a company's investigation into an existing problem 2
Billing disputes 2
Closing/Cancelling account 2
Application, originator, mortgage broker 2
Advertising and marketing, including promotional offers 2

Yearly Trend

Year Complaints Timely
2012 3 100%
2013 9 100%
2014 14 92.9%
2015 9 100%
2016 13 100%
2017 12 91.7%
2018 14 100%
2019 5 100%
2020 14 85.7%
2021 9 100%
2022 6 100%
2023 6 100%
2024 9 100%
2025 10 100%
2026 6 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Ubs Bank USA

Ubs Bank USA's 139 logged complaints stay concentrated: only 37 states show a filing on record. Only 30.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-11.

Ubs Bank USA answers 97.1% of complaints inside the CFPB's tracked window and closes 71.2% with a written explanation. 1.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Account opening, closing, or management."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ubs Bank USA.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Ubs Bank USA have?

139, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Ubs Bank USA respond to complaints on time?

97.1% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Ubs Bank USA?

"Account opening, closing, or management", filed under the "Bank account or service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.