CFPB · Single-product concentration
Assurance Financial Group, LLC
30 CFPB complaints · 86.7% in "Mortgage" · top issue Trouble during payment process.
Assurance Financial Group, LLC: 86.7% of 30 CFPB complaints sit in "Mortgage". Timely 96.7% · relief 3.3%. Allegations, not findings.
- Single-product concentration
- +100% filings 2016 to 2026
CFPB relief outcome brief
CCDB company assurance-financial-group-llc
3.3% relief · 96.7% timely · 30 filings · Mortgage
Same-product relief peers
Nearest relief peer: Movement Mortgage LLC (3.3% relief)
Assurance Financial Group, LLC closes 3.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Assurance Financial Group, LLC's 30 filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Assurance Financial Group, LLC complaint mix by product
- Mortgage 26 86.7% – 4% relief
- Credit reporting, 2 6.7% – 0% relief
- Credit card 1 3.3% – 0% relief
- Credit reporting 1 3.3% – 0% relief
How Assurance Financial Group, LLC's 30 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 26 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card | 1 |
| Credit reporting or other personal consumer reports | 1 |
Where Assurance Financial Group, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- LA
- 36.7% of this company's filings
Assurance Financial Group, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2016
Top States
| State | Complaints |
|---|---|
| LA | 11 |
| VA | 4 |
| TX | 4 |
| SC | 3 |
| FL | 3 |
| NV | 1 |
| MA | 1 |
| GA | 1 |
| PA | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 15 |
| Struggling to pay mortgage | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Application, originator, mortgage broker | 2 |
| Other features, terms, or problems | 1 |
| Improper use of your report | 1 |
| Incorrect information on your report | 1 |
| Closing on a mortgage | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 2 | 100% |
| 2022 | 5 | 100% |
| 2023 | 7 | 100% |
| 2024 | 2 | 100% |
| 2025 | 5 | 80% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Assurance Financial Group, LLC filings cluster in one product
Assurance Financial Group, LLC's 30 logged complaints stay concentrated: only 10 states show a filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-04-26.
Assurance Financial Group, LLC answers 96.7% of complaints inside the CFPB's tracked window and closes 93.3% with a written explanation. 3.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Assurance Financial Group, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Assurance Financial Group, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 30.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Assurance Financial Group, LLC (96.7% timely; 3.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration