CFPB · Narrative-heavy record
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall
3 CFPB complaints · 66.7% with narratives · top issue Took or threatened to take negative or legal action.
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall: 66.7% of 3 filings include consumer narratives. Timely 100% · relief 0% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2017 to 2025
CFPB relief outcome brief
CCDB company andover-auto-sales-inc-d-b-a-broadway-auto-mall
0% relief · 100% timely · 3 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: BMW Financial Services NA, LLC (0% relief)
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall complaint mix by product
- Vehicle loan 2 66.7% – 0% relief
- Debt collection 1 33.3% – 0% relief
How Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 2 |
| Debt collection | 1 |
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2017
Top States
| State | Complaints |
|---|---|
| KY | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 1 |
| Repossession | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall's narrative-rich complaint ledger
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall's 3 logged complaints stay concentrated: only 1 state shows a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2025-12-16.
Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Andover Auto Sales, Inc. D.B.A. Broadway Auto Mall (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record