CFPB · Narrative-heavy record
391 Financial, Inc.
5 CFPB complaints · 100% with narratives · top issue Incorrect information on your report.
391 Financial, Inc.: 100% of 5 filings include consumer narratives. Timely 100% · relief 20% · top product Payday loan, title loan, or personal loan. Allegations, not findings.
- Narrative-heavy record
- -66.7% filings 2020 to 2024
CFPB relief outcome brief
CCDB company 391-financial-inc
20% relief · 100% timely · 5 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: AAA Auto Title Loans, LLC (19.1% relief)
391 Financial, Inc. closes 20% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
391 Financial, Inc. complaint mix by product
- Payday loan, 2 40.0% – 50% relief
- Debt collection 2 40.0% – 0% relief
- Credit reporting 1 20.0% – 0% relief
How 391 Financial, Inc.'s 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 2 |
| Debt collection | 2 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for 391 Financial, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- WI
- 40% of this company's filings
391 Financial, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -66.7% vs 2020
Top States
| State | Complaints |
|---|---|
| WI | 2 |
| CA | 1 |
| TX | 1 |
| ID | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 1 |
| Getting the loan | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Took or threatened to take negative or legal action | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 3 | 100% |
| 2021 | 1 | 100% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database
391 Financial, Inc.'s narrative-rich complaint ledger
391 Financial, Inc.'s 5 logged complaints stay concentrated: only 4 states show a filing. 100% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2024-05-11.
391 Financial, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about 391 Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for 391 Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for 391 Financial, Inc. (100% timely; 20% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record