CFPB · Single-product concentration
Pacific Union Financial, LLC
365 CFPB complaints · 96.4% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Pacific Union Financial, LLC: 96.4% of 365 CFPB complaints sit in "Mortgage". Timely 96.2% · relief 1.6%. Allegations, not findings.
- Single-product concentration
- +500% filings 2012 to 2019
CFPB relief outcome brief
CCDB company pacific-union-financial-llc
1.6% relief · 96.2% timely · 365 filings · Mortgage
Same-product relief peers
Nearest relief peer: Generation Mortgage Company (1.6% relief)
Pacific Union Financial, LLC closes 1.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Pacific Union Financial, LLC's 365 filings include narrative text
45.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Union Financial, LLC complaint mix by product
- Mortgage 352 96.4% – 2% relief
- Credit reporting, 8 2.2% – 0% relief
- Debt collection 4 1.1% – 0% relief
- Bank account 1 0.3% – 0% relief
How Pacific Union Financial, LLC's 365 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 352 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Debt collection | 4 |
| Bank account or service | 1 |
Nationwide filing states for Pacific Union Financial, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.4% of this company's filings
Pacific Union Financial, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 12
- +500% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 49 |
| TX | 40 |
| FL | 23 |
| PA | 21 |
| NJ | 20 |
| IL | 19 |
| VA | 18 |
| GA | 16 |
| MD | 14 |
| OH | 11 |
| CO | 10 |
| AZ | 10 |
| MA | 9 |
| NC | 9 |
| MN | 8 |
| OK | 8 |
| WI | 7 |
| WA | 7 |
| MO | 7 |
| NY | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 114 |
| Trouble during payment process | 85 |
| Struggling to pay mortgage | 59 |
| Loan modification,collection,foreclosure | 44 |
| Application, originator, mortgage broker | 14 |
| Settlement process and costs | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 10 |
| Closing on a mortgage | 7 |
| Credit decision / Underwriting | 6 |
| Incorrect information on your report | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Communication tactics | 2 |
| Other | 1 |
| Disclosure verification of debt | 1 |
| Deposits and withdrawals | 1 |
| Improper use of your report | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 16 | 100% |
| 2014 | 20 | 95% |
| 2015 | 50 | 98% |
| 2016 | 77 | 98.7% |
| 2017 | 104 | 89.4% |
| 2018 | 84 | 100% |
| 2019 | 12 | 100% |
Source: CFPB Consumer Complaint Database
Pacific Union Financial, LLC filings cluster in one product
Pacific Union Financial, LLC's 365 logged complaints reach a nationwide footprint - 41 states have at least one filing. 45.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2019-01-27.
Pacific Union Financial, LLC answers 96.2% of complaints inside the CFPB's tracked window and closes 98.4% with a written explanation. 1.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Union Financial, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pacific Union Financial, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 365.
- Huntington National Bank, the - Firstmerit Bank, N.a. Branch Δ 0 complaints · 21.6% relief 365complaints
- International Computer Systems, Inc. Δ 1 complaints · 0.5% relief 366complaints
- Fairway Independent Mortgage Corporation Δ 1 complaints · 11% relief 364complaints
- Viking Client Services Δ 1 complaints · 11.3% relief 364complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pacific Union Financial, LLC (96.2% timely; 1.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration