Pacific Union Financial, LLC
365 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Union Financial, LLC complaint mix by product
- Mortgage 352 96.4% – 2% relief
- Credit reporting, 8 2.2% – 0% relief
- Debt collection 4 1.1% – 0% relief
- Bank account 1 0.3% – 0% relief
How Pacific Union Financial, LLC's 365 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 352 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Debt collection | 4 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 49 |
| TX | 40 |
| FL | 23 |
| PA | 21 |
| NJ | 20 |
| IL | 19 |
| VA | 18 |
| GA | 16 |
| MD | 14 |
| OH | 11 |
| CO | 10 |
| AZ | 10 |
| MA | 9 |
| NC | 9 |
| MN | 8 |
| OK | 8 |
| WI | 7 |
| WA | 7 |
| MO | 7 |
| NY | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 114 |
| Trouble during payment process | 85 |
| Struggling to pay mortgage | 59 |
| Loan modification,collection,foreclosure | 44 |
| Application, originator, mortgage broker | 14 |
| Settlement process and costs | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 10 |
| Closing on a mortgage | 7 |
| Credit decision / Underwriting | 6 |
| Incorrect information on your report | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Communication tactics | 2 |
| Other | 1 |
| Disclosure verification of debt | 1 |
| Deposits and withdrawals | 1 |
| Improper use of your report | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 16 | 100% |
| 2014 | 20 | 95% |
| 2015 | 50 | 98% |
| 2016 | 77 | 98.7% |
| 2017 | 104 | 89.4% |
| 2018 | 84 | 100% |
| 2019 | 12 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pacific Union Financial, LLC
Pacific Union Financial, LLC's 365 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. 45.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2019-01-27.
Pacific Union Financial, LLC answers 96.2% of complaints inside the CFPB's tracked window and closes 98.4% with a written explanation. 1.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Union Financial, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pacific Union Financial, LLC have?
365, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pacific Union Financial, LLC respond to complaints on time?
96.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pacific Union Financial, LLC?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.