Zillow Group Inc.
58 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Zillow Group Inc. complaint mix by product
- Mortgage 48 82.8% – 10% relief
- Credit reporting 8 13.8% – 0% relief
- Credit reporting, 1 1.7% – 0% relief
- Money transfer, 1 1.7% – 0% relief
How Zillow Group Inc.'s 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 48 |
| Credit reporting or other personal consumer reports | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 16 |
| TX | 10 |
| FL | 4 |
| NC | 4 |
| MD | 4 |
| MA | 4 |
| GA | 3 |
| OH | 2 |
| MI | 2 |
| OR | 1 |
| PA | 1 |
| IL | 1 |
| NJ | 1 |
| VA | 1 |
| AR | 1 |
| OK | 1 |
| CO | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 18 |
| Applying for a mortgage or refinancing an existing mortgage | 16 |
| Trouble during payment process | 13 |
| Improper use of your report | 6 |
| Identity theft protection or other monitoring services | 2 |
| Struggling to pay mortgage | 1 |
| Incorrect information on your report | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 20 | 90% |
| 2022 | 5 | 100% |
| 2023 | 8 | 100% |
| 2024 | 5 | 100% |
| 2025 | 9 | 100% |
| 2026 | 11 | 81.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Zillow Group Inc.
Zillow Group Inc.'s 58 logged complaints stay concentrated: only 18 states show a filing on record. 58.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-06-13.
Zillow Group Inc. answers 93.1% of complaints inside the CFPB's tracked window and closes 79.3% with a written explanation. 8.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Zillow Group Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Zillow Group Inc. have?
58, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Zillow Group Inc. respond to complaints on time?
93.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Zillow Group Inc.?
"Closing on a mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.