CFPB · Single-product concentration
Zillow Group Inc.
58 CFPB complaints · 82.8% in "Mortgage" · top issue Closing on a mortgage.
Zillow Group Inc.: 82.8% of 58 CFPB complaints sit in "Mortgage". Timely 93.1% · relief 8.6%. Allegations, not findings.
- Single-product concentration
- -45% filings 2021 to 2026
CFPB relief outcome brief
CCDB company zillow-group-inc
8.6% relief · 93.1% timely · 58 filings · Mortgage
Same-product relief peers
Nearest relief peer: AMA Advisors, LLC. (8.6% relief)
Zillow Group Inc. closes 8.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Zillow Group Inc.'s 58 filings include narrative text
58.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Zillow Group Inc. complaint mix by product
- Mortgage 48 82.8% – 10% relief
- Credit reporting 8 13.8% – 0% relief
- Credit reporting, 1 1.7% – 0% relief
- Money transfer, 1 1.7% – 0% relief
How Zillow Group Inc.'s 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 48 |
| Credit reporting or other personal consumer reports | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Money transfer, virtual currency, or money service | 1 |
Where Zillow Group Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 27.6% of this company's filings
Zillow Group Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 11
- -45% vs 2021
Top States
| State | Complaints |
|---|---|
| CA | 16 |
| TX | 10 |
| FL | 4 |
| NC | 4 |
| MD | 4 |
| MA | 4 |
| GA | 3 |
| OH | 2 |
| MI | 2 |
| OR | 1 |
| PA | 1 |
| IL | 1 |
| NJ | 1 |
| VA | 1 |
| AR | 1 |
| OK | 1 |
| CO | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 18 |
| Applying for a mortgage or refinancing an existing mortgage | 16 |
| Trouble during payment process | 13 |
| Improper use of your report | 6 |
| Identity theft protection or other monitoring services | 2 |
| Struggling to pay mortgage | 1 |
| Incorrect information on your report | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 20 | 90% |
| 2022 | 5 | 100% |
| 2023 | 8 | 100% |
| 2024 | 5 | 100% |
| 2025 | 9 | 100% |
| 2026 | 11 | 81.8% |
Source: CFPB Consumer Complaint Database
Zillow Group Inc. filings cluster in one product
Zillow Group Inc.'s 58 logged complaints stay concentrated: only 18 states show a filing. 58.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-13.
Zillow Group Inc. answers 93.1% of complaints inside the CFPB's tracked window and closes 79.3% with a written explanation. 8.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Zillow Group Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Zillow Group Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 58.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Zillow Group Inc. (93.1% timely; 8.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration