CFPB · Single-product concentration
West Central Texas Collection Bureau
26 CFPB complaints · 73.1% in "Debt collection" · top issue Attempts to collect debt not owed.
West Central Texas Collection Bureau: 73.1% of 26 CFPB complaints sit in "Debt collection". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- +500% filings 2017 to 2025
CFPB relief outcome brief
CCDB company west-central-texas-collection-bureau
0% relief · 100% timely · 26 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
West Central Texas Collection Bureau closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
West Central Texas Collection Bureau scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of West Central Texas Collection Bureau's 26 filings include narrative text
61.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
West Central Texas Collection Bureau complaint mix by product
- Debt collection 19 73.1% – 0% relief
- Credit reporting 4 15.4% – 0% relief
- Credit reporting, 3 11.5% – 0% relief
How West Central Texas Collection Bureau's 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 19 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
Concentrated filing states for West Central Texas Collection Bureau
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 80.8% of this company's filings
West Central Texas Collection Bureau rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 6
- +500% vs 2017
Top States
| State | Complaints |
|---|---|
| TX | 21 |
| WA | 2 |
| CA | 1 |
| CO | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 10 |
| Written notification about debt | 5 |
| Incorrect information on your report | 3 |
| Took or threatened to take negative or legal action | 2 |
| Improper use of your report | 2 |
| False statements or representation | 2 |
| Problem with a company's investigation into an existing problem | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 4 | 100% |
| 2021 | 4 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 100% |
| 2024 | 5 | 100% |
| 2025 | 6 | 100% |
Source: CFPB Consumer Complaint Database
West Central Texas Collection Bureau filings cluster in one product
West Central Texas Collection Bureau's 26 logged complaints stay concentrated: only 5 states show a filing. 61.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2025-05-11.
West Central Texas Collection Bureau answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about West Central Texas Collection Bureau.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for West Central Texas Collection Bureau: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for West Central Texas Collection Bureau (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration