CFPB · Single-product concentration
Volunteer Mortgage Loan Servicing
52 CFPB complaints · 76.9% in "Mortgage" · top issue Trouble during payment process.
Volunteer Mortgage Loan Servicing: 76.9% of 52 CFPB complaints sit in "Mortgage". Timely 88.5% · relief 0%. Allegations, not findings.
- Single-product concentration
- +100% filings 2017 to 2026
CFPB relief outcome brief
CCDB company volunteer-mortgage-loan-servicing
0% relief · 88.5% timely · 52 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Volunteer Mortgage Loan Servicing closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Volunteer Mortgage Loan Servicing's 52 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Volunteer Mortgage Loan Servicing complaint mix by product
- Mortgage 40 76.9% – 0% relief
- Credit reporting, 5 9.6% – 0% relief
- Debt collection 3 5.8% – 0% relief
- Credit reporting 3 5.8% – 0% relief
- Money transfer, 1 1.9% – 0% relief
How Volunteer Mortgage Loan Servicing's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 40 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 3 |
| Credit reporting or other personal consumer reports | 3 |
| Money transfer, virtual currency, or money service | 1 |
Concentrated filing states for Volunteer Mortgage Loan Servicing
Top states by attributed CFPB complaint volume for this company
- Leading state
- TN
- 94.2% of this company's filings
Volunteer Mortgage Loan Servicing rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- +100% vs 2017
Top States
| State | Complaints |
|---|---|
| TN | 49 |
| FL | 1 |
| AL | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 24 |
| Struggling to pay mortgage | 10 |
| Incorrect information on your report | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Took or threatened to take negative or legal action | 1 |
| Confusing or missing disclosures | 1 |
| Closing on a mortgage | 1 |
| False statements or representation | 1 |
| Unable to get your credit report or credit score | 1 |
| Loan servicing, payments, escrow account | 1 |
| Application, originator, mortgage broker | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 100% |
| 2018 | 2 | 100% |
| 2019 | 4 | 100% |
| 2020 | 11 | 72.7% |
| 2021 | 4 | 75% |
| 2022 | 3 | 100% |
| 2023 | 11 | 100% |
| 2024 | 5 | 100% |
| 2025 | 6 | 100% |
| 2026 | 4 | 50% |
Source: CFPB Consumer Complaint Database
Volunteer Mortgage Loan Servicing filings cluster in one product
Volunteer Mortgage Loan Servicing's 52 logged complaints stay concentrated: only 4 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-04-23.
Volunteer Mortgage Loan Servicing answers 88.5% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Volunteer Mortgage Loan Servicing.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Volunteer Mortgage Loan Servicing: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 52.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Volunteer Mortgage Loan Servicing (88.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration