Total complaints
208
Filed since 2013
208 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
208 consumer complaints filed with the CFPB
This profile shows Van Ru Credit Corporation's complaint history from CFPB public records. 208 consumers have filed complaints since 2013. The company has a 98.6% timely response rate and has provided relief in 69.7% of cases.
Total complaints
208
Filed since 2013
Timely response
98.6%
CFPB-tracked response window
Relief rate
69.7%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Van Ru Credit Corporation's 208 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 179 |
| Student loan | 26 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
| Credit reporting | 1 |
| State | Complaints |
|---|---|
| TX | 23 |
| FL | 22 |
| CA | 19 |
| VA | 13 |
| MD | 13 |
| PA | 11 |
| MI | 11 |
| NY | 9 |
| WA | 8 |
| IL | 7 |
| GA | 7 |
| NC | 7 |
| TN | 6 |
| KY | 6 |
| IN | 6 |
| DC | 4 |
| OR | 3 |
| AL | 3 |
| NJ | 3 |
| MA | 3 |
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 60 |
| Communication tactics | 39 |
| Disclosure verification of debt | 28 |
| Dealing with my lender or servicer | 20 |
| Improper contact or sharing of info | 19 |
| False statements or representation | 12 |
| Attempts to collect debt not owed | 10 |
| Written notification about debt | 6 |
| Taking/threatening an illegal action | 3 |
| Dealing with your lender or servicer | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Struggling to repay your loan | 2 |
| Can't repay my loan | 2 |
| Delinquent account | 1 |
| Getting a credit card | 1 |
| Credit monitoring or identity protection | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 28 | 100% |
| 2014 | 63 | 100% |
| 2015 | 48 | 100% |
| 2016 | 34 | 100% |
| 2017 | 21 | 100% |
| 2018 | 10 | 100% |
| 2019 | 2 | 50% |
| 2022 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Van Ru Credit Corporation has accumulated 208 consumer complaints in the CFPB public database, with filings active across 36 U.S. states. Of those submissions, 46 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2025-05-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Van Ru Credit Corporation reports a 98.6% timely-response rate and has closed 28.8% of cases with a written explanation to the consumer. 69.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 10.6% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Cont'd attempts collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Van Ru Credit Corporation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Van Ru Credit Corporation has received 208 consumer complaints filed with the Consumer Financial Protection Bureau.
Van Ru Credit Corporation has a 98.6% timely response rate to CFPB complaints.
The most common issue reported against Van Ru Credit Corporation is "Cont'd attempts collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.