Trustly, Inc.
27 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Trustly, Inc. complaint mix by product
- Debt collection 15 55.6% – 33% relief
- Money transfer, 11 40.7% – 36% relief
- Checking or 1 3.7% – 100% relief
How Trustly, Inc.'s 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 15 |
| Money transfer, virtual currency, or money service | 11 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| IL | 4 |
| NJ | 3 |
| FL | 3 |
| MI | 3 |
| MD | 2 |
| NY | 2 |
| PA | 2 |
| GA | 2 |
| AL | 1 |
| LA | 1 |
| IA | 1 |
| AR | 1 |
| CO | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 12 |
| Unauthorized transactions or other transaction problem | 4 |
| Other transaction problem | 4 |
| Electronic communications | 3 |
| Fraud or scam | 2 |
| Unexpected or other fees | 1 |
| Problem caused by your funds being low | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 11 | 100% |
| 2026 | 16 | 93.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Trustly, Inc.
Trustly, Inc.'s 27 logged complaints stay concentrated: only 14 states show a filing on record. Only 25.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2025 through 2026-06-13.
Trustly, Inc. answers 96.3% of complaints inside the CFPB's tracked window and closes 48.1% with a written explanation. 37% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Trustly, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Trustly, Inc. have?
27, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Trustly, Inc. respond to complaints on time?
96.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Trustly, Inc.?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.