CFPB · Mid-pack CFPB posture
Trustly, Inc.
27 CFPB complaints · 14 states · top issue Attempts to collect debt not owed.
Trustly, Inc. has 27 consumer complaints in the CFPB public database. Timely response is 96.3%; 37% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +45.5% filings 2025 to 2026
CFPB relief outcome brief
CCDB company trustly-inc
37% relief · 96.3% timely · 27 filings · Debt collection
Same-product relief peers
Nearest relief peer: MNE Services, Inc (37% relief)
Trustly, Inc. closes 37% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 27 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Trustly, Inc. complaint mix by product
- Debt collection 15 55.6% – 33% relief
- Money transfer, 11 40.7% – 36% relief
- Checking or 1 3.7% – 100% relief
How Trustly, Inc.'s 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 15 |
| Money transfer, virtual currency, or money service | 11 |
| Checking or savings account | 1 |
Where Trustly, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 14.8% of this company's filings
Trustly, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 16
- +45.5% vs 2025
Top States
| State | Complaints |
|---|---|
| IL | 4 |
| NJ | 3 |
| FL | 3 |
| MI | 3 |
| MD | 2 |
| NY | 2 |
| PA | 2 |
| GA | 2 |
| AL | 1 |
| LA | 1 |
| IA | 1 |
| AR | 1 |
| CO | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 12 |
| Unauthorized transactions or other transaction problem | 4 |
| Other transaction problem | 4 |
| Electronic communications | 3 |
| Fraud or scam | 2 |
| Unexpected or other fees | 1 |
| Problem caused by your funds being low | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 11 | 100% |
| 2026 | 16 | 93.8% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Trustly, Inc.
Trustly, Inc.'s 27 logged complaints stay concentrated: only 14 states show a filing. Only 25.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2025 through 2026-06-13.
Trustly, Inc. answers 96.3% of complaints inside the CFPB's tracked window and closes 48.1% with a written explanation. 37% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Trustly, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Trustly, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Trustly, Inc. (96.3% timely; 37% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture