CFPB · Narrative-heavy record
Auto Now Financial Services, Inc., Phoenix, AZ Branch
161 CFPB complaints · 46% with narratives · top issue Incorrect information on your report.
Auto Now Financial Services, Inc., Phoenix, AZ Branch: 46% of 161 filings include consumer narratives. Timely 96.3% · relief 1.2% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- +1700% filings 2015 to 2026
CFPB relief outcome brief
CCDB company auto-now-financial-services-inc-phoenix-az-branch
1.2% relief · 96.3% timely · 161 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Volvo Car Financial Services U.S., LLC (1.1% relief)
Auto Now Financial Services, Inc., Phoenix, AZ Branch closes 1.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Auto Now Financial Services, Inc., Phoenix, AZ Branch's 161 filings include narrative text
46% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Auto Now Financial Services, Inc., Phoenix, AZ Branch complaint mix by product
- Vehicle loan 73 45.3% – 1% relief
- Debt collection 45 28.0% – 0% relief
- Credit reporting 30 18.6% – 0% relief
- Credit reporting, 8 5.0% – 0% relief
- Consumer Loan 5 3.1% – 20% relief
How Auto Now Financial Services, Inc., Phoenix, AZ Branch's 161 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 73 |
| Debt collection | 45 |
| Credit reporting or other personal consumer reports | 30 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Consumer Loan | 5 |
Concentrated filing states for Auto Now Financial Services, Inc., Phoenix, AZ Branch
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 84.5% of this company's filings
Auto Now Financial Services, Inc., Phoenix, AZ Branch rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 36
- +1700% vs 2015
Top States
| State | Complaints |
|---|---|
| AZ | 136 |
| TX | 6 |
| CA | 4 |
| IL | 3 |
| GA | 2 |
| IN | 2 |
| OH | 2 |
| WA | 1 |
| NC | 1 |
| NY | 1 |
| FL | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 26 |
| Took or threatened to take negative or legal action | 25 |
| Managing the loan or lease | 25 |
| Repossession | 23 |
| Struggling to pay your loan | 13 |
| Attempts to collect debt not owed | 12 |
| Problem with a company's investigation into an existing problem | 8 |
| Getting a loan or lease | 6 |
| Improper use of your report | 5 |
| Written notification about debt | 5 |
| Problems at the end of the loan or lease | 3 |
| Communication tactics | 2 |
| Problems when you are unable to pay | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| False statements or representation | 1 |
| Can't stop charges to bank account | 1 |
| Taking out the loan or lease | 1 |
| Confusing or misleading advertising or marketing | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 100% |
| 2016 | 2 | 100% |
| 2017 | 3 | 66.7% |
| 2018 | 3 | 100% |
| 2019 | 4 | 100% |
| 2020 | 7 | 42.9% |
| 2021 | 9 | 88.9% |
| 2022 | 12 | 100% |
| 2023 | 13 | 100% |
| 2024 | 22 | 100% |
| 2025 | 48 | 100% |
| 2026 | 36 | 100% |
Source: CFPB Consumer Complaint Database
Auto Now Financial Services, Inc., Phoenix, AZ Branch's narrative-rich complaint ledger
Auto Now Financial Services, Inc., Phoenix, AZ Branch's 161 logged complaints stay concentrated: only 12 states show a filing. 46% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-25.
Auto Now Financial Services, Inc., Phoenix, AZ Branch answers 96.3% of complaints inside the CFPB's tracked window and closes 96.9% with a written explanation. 1.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Auto Now Financial Services, Inc., Phoenix, AZ Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Auto Now Financial Services, Inc., Phoenix, AZ Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 161.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Auto Now Financial Services, Inc., Phoenix, AZ Branch (96.3% timely; 1.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record