CFPB · Single-product concentration
Congress Collection Corp
219 CFPB complaints · 79.5% in "Debt collection" · top issue Attempts to collect debt not owed.
Congress Collection Corp: 79.5% of 219 CFPB complaints sit in "Debt collection". Timely 96.3% · relief 0%. Allegations, not findings.
- Single-product concentration
- +775% filings 2014 to 2024
CFPB relief outcome brief
CCDB company congress-collection-corp
0% relief · 96.3% timely · 219 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Congress Collection Corp closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Congress Collection Corp's 219 filings include narrative text
42.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Congress Collection Corp complaint mix by product
- Debt collection 174 79.5% – 0% relief
- Credit reporting, 27 12.3% – 0% relief
- Credit reporting 14 6.4% – 0% relief
- Student loan 3 1.4% – 0% relief
- Credit card 1 0.5% – 0% relief
How Congress Collection Corp's 219 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 174 |
| Credit reporting, credit repair services, or other personal consumer reports | 27 |
| Credit reporting or other personal consumer reports | 14 |
| Student loan | 3 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Congress Collection Corp
Top states by attributed CFPB complaint volume for this company
- Leading state
- MI
- 85.8% of this company's filings
Congress Collection Corp rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 35
- +775% vs 2014
Top States
| State | Complaints |
|---|---|
| MI | 188 |
| IL | 6 |
| TX | 4 |
| OH | 4 |
| CA | 3 |
| FL | 2 |
| AZ | 2 |
| CO | 1 |
| HI | 1 |
| WY | 1 |
| WA | 1 |
| PA | 1 |
| AL | 1 |
| AR | 1 |
| WI | 1 |
| IA | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 81 |
| Written notification about debt | 47 |
| Incorrect information on your report | 17 |
| Took or threatened to take negative or legal action | 16 |
| Communication tactics | 12 |
| False statements or representation | 11 |
| Problem with a credit reporting company's investigation into an existing problem | 10 |
| Improper use of your report | 8 |
| Problem with a company's investigation into an existing problem | 6 |
| Cont'd attempts collect debt not owed | 3 |
| Disclosure verification of debt | 2 |
| Threatened to contact someone or share information improperly | 1 |
| Dealing with my lender or servicer | 1 |
| Improper contact or sharing of info | 1 |
| Dealing with your lender or servicer | 1 |
| Struggling to repay your loan | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 4 | 100% |
| 2015 | 2 | 0% |
| 2016 | 3 | 33.3% |
| 2017 | 3 | 66.7% |
| 2018 | 20 | 100% |
| 2019 | 15 | 100% |
| 2020 | 27 | 100% |
| 2021 | 53 | 98.1% |
| 2022 | 41 | 97.6% |
| 2023 | 16 | 93.8% |
| 2024 | 35 | 100% |
Source: CFPB Consumer Complaint Database
Congress Collection Corp filings cluster in one product
Congress Collection Corp's 219 logged complaints stay concentrated: only 17 states show a filing. 42.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2024-12-22.
Congress Collection Corp answers 96.3% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Congress Collection Corp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Congress Collection Corp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 219.
- Alliance Collection Agencies, Inc. Δ 0 complaints · 1.4% relief 219complaints
- Stillman, P.C. d.b.a. Stillman Law Office Δ 0 complaints · 1.4% relief 219complaints
- Credit Service Company, INC Δ 1 complaints · 0% relief 220complaints
- Law Office of Brett M. Borland, P.C. Δ 1 complaints · 0% relief 220complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Congress Collection Corp (96.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration