Total complaints
25
Filed since 2017
2026 data Public-data reference. official source
Student Loan Care, LLC
25 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
25 consumer complaints filed with the CFPB
This profile shows Student Loan Care, LLC's complaint history from CFPB public records. 25 consumers have filed complaints since 2017. The company has a 52% timely response rate and has provided relief in 4% of cases.
25
Total Complaints
52%
Timely Response
0%
Disputed
4%
Relief Provided
16
States Active
2017
Since
Timely response
52%
CFPB-tracked response window
Relief rate
4%
Closed with monetary or non-monetary relief
Timely response rate 52.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 4.0%
Industry median
Share closed with monetary or non-monetary relief.
Student Loan Care, LLC complaint mix by product
- Student loan 18 72.0% – 6% relief
- Money transfer, 4 16.0% – 0% relief
- Credit reporting 1 4.0% – 0% relief
- Debt collection 1 4.0% – 0% relief
- Credit reporting, 1 4.0% – 0% relief
How Student Loan Care, LLC's 25 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 18 |
| Money transfer, virtual currency, or money service | 4 |
| Credit reporting or other personal consumer reports | 1 |
| Debt collection | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| PA | 3 |
| NY | 3 |
| CA | 2 |
| NJ | 2 |
| MA | 2 |
| TX | 1 |
| FL | 1 |
| AL | 1 |
| KY | 1 |
| MI | 1 |
| IL | 1 |
| AR | 1 |
| OH | 1 |
| NC | 1 |
| AZ | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 13 |
| Struggling to repay your loan | 3 |
| Fraud or scam | 3 |
| Confusing or missing disclosures | 1 |
| Improper use of your report | 1 |
| False statements or representation | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Dealing with my lender or servicer | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 8 | 62.5% |
| 2018 | 8 | 87.5% |
| 2019 | 5 | 20% |
| 2020 | 2 | 0% |
| 2021 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Student Loan Care, LLC
Student Loan Care, LLC has accumulated 25 consumer complaints in the CFPB public database, with filings active across 16 U.S. states. Of those submissions, 12 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2017, and the most recent logged activity is 2025-03-20, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Student Loan Care, LLC reports a 52% timely-response rate and has closed 76% of cases with a written explanation to the consumer. 4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Student loan", and the single most common underlying issue is "Dealing with your lender or servicer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Student Loan Care, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Student Loan Care, LLC have?
Student Loan Care, LLC has received 25 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Student Loan Care, LLC respond to complaints on time?
Student Loan Care, LLC has a 52% timely response rate to CFPB complaints.
What is the most common complaint about Student Loan Care, LLC?
The most common issue reported against Student Loan Care, LLC is "Dealing with your lender or servicer" in the "Student loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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