CFPB · Narrative-heavy record
Student Loan Care, LLC
28 CFPB complaints · 53.6% with narratives · top issue Dealing with your lender or servicer.
Student Loan Care, LLC: 53.6% of 28 filings include consumer narratives. Timely 53.6% · relief 3.6% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -88.9% filings 2017 to 2025
CFPB relief outcome brief
CCDB company student-loan-care-llc
3.6% relief · 53.6% timely · 28 filings · Student loan
Same-product relief peers
Nearest relief peer: Utah System of Higher Education (3.2% relief)
Student Loan Care, LLC closes 3.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Student Loan Care, LLC's 28 filings include narrative text
53.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Student Loan Care, LLC complaint mix by product
- Student loan 19 67.9% – 5% relief
- Money transfer, 4 14.3% – 0% relief
- Debt collection 3 10.7% – 0% relief
- Credit reporting 1 3.6% – 0% relief
- Credit reporting, 1 3.6% – 0% relief
How Student Loan Care, LLC's 28 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 19 |
| Money transfer, virtual currency, or money service | 4 |
| Debt collection | 3 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Student Loan Care, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 10.7% of this company's filings
Student Loan Care, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -88.9% vs 2017
Top States
| State | Complaints |
|---|---|
| NY | 3 |
| PA | 3 |
| NJ | 2 |
| MA | 2 |
| AL | 2 |
| NC | 2 |
| CA | 2 |
| NV | 1 |
| AZ | 1 |
| MI | 1 |
| FL | 1 |
| KY | 1 |
| VA | 1 |
| TX | 1 |
| AR | 1 |
| IL | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 13 |
| Struggling to repay your loan | 4 |
| Fraud or scam | 3 |
| Took or threatened to take negative or legal action | 2 |
| Improper use of your report | 1 |
| Dealing with my lender or servicer | 1 |
| False statements or representation | 1 |
| Confusing or missing disclosures | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 9 | 55.6% |
| 2018 | 10 | 90% |
| 2019 | 5 | 20% |
| 2020 | 2 | 0% |
| 2021 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Student Loan Care, LLC's narrative-rich complaint ledger
Student Loan Care, LLC's 28 logged complaints stay concentrated: only 17 states show a filing. 53.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2025-03-20.
Student Loan Care, LLC answers 53.6% of complaints inside the CFPB's tracked window and closes 78.6% with a written explanation. 3.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Student Loan Care, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Student Loan Care, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 28.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 53.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Student Loan Care, LLC (53.6% timely; 3.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record