CFPB · Narrative-heavy record
Stratus Financial LLC
33 CFPB complaints · 51.5% with narratives · top issue Dealing with your lender or servicer.
Stratus Financial LLC: 51.5% of 33 filings include consumer narratives. Timely 90.9% · relief 0% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- +900% filings 2022 to 2026
CFPB relief outcome brief
CCDB company stratus-financial-llc
0% relief · 90.9% timely · 33 filings · Student loan
Same-product relief peers
Nearest relief peer: EdFinancial Services (0% relief)
Stratus Financial LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Stratus Financial LLC's 33 filings include narrative text
51.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Stratus Financial LLC complaint mix by product
- Student loan 23 69.7% – 0% relief
- Credit reporting 4 12.1% – 0% relief
- Payday loan, 4 12.1% – 0% relief
- Debt collection 1 3.0% – 0% relief
- Payday loan, 1 3.0% – 0% relief
How Stratus Financial LLC's 33 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 23 |
| Credit reporting or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Stratus Financial LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.2% of this company's filings
Stratus Financial LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +900% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| FL | 5 |
| PA | 4 |
| NY | 3 |
| UT | 2 |
| TX | 2 |
| GA | 2 |
| MO | 1 |
| AZ | 1 |
| LA | 1 |
| CO | 1 |
| PR | 1 |
| MA | 1 |
| MI | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 18 |
| Incorrect information on your report | 3 |
| Charged fees or interest you didn't expect | 3 |
| Unable to get your credit report or credit score | 2 |
| Struggling to repay your loan | 2 |
| Issue with income share agreement | 1 |
| Took or threatened to take negative or legal action | 1 |
| Struggling to pay your loan | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Getting a line of credit | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 1 | 100% |
| 2023 | 1 | 0% |
| 2024 | 7 | 100% |
| 2025 | 14 | 100% |
| 2026 | 10 | 80% |
Source: CFPB Consumer Complaint Database
Stratus Financial LLC's narrative-rich complaint ledger
Stratus Financial LLC's 33 logged complaints stay concentrated: only 15 states show a filing. 51.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-04-30.
Stratus Financial LLC answers 90.9% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Stratus Financial LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Stratus Financial LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 33.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Stratus Financial LLC (90.9% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record