CFPB · Single-product concentration
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
735 CFPB complaints · 96.2% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch: 96.2% of 735 CFPB complaints sit in "Debt collection". Timely 90.9% · relief 14.1%. Allegations, not findings.
- Single-product concentration
- -95.4% filings 2013 to 2026
CFPB relief outcome brief
CCDB company retrieval-masters-creditors-bureau-inc-elmsford-ny-branch
14.1% relief · 90.9% timely · 735 filings · Debt collection
Same-product relief peers
Nearest relief peer: Thaxton Investment Corporation (14.1% relief)
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch closes 14.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 735 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch complaint mix by product
- Debt collection 707 96.2% – 15% relief
- Credit reporting, 21 2.9% – 0% relief
- Credit reporting 3 0.4% – 0% relief
- Mortgage 2 0.3% – 0% relief
- Credit reporting 1 0.1% – 0% relief
- Consumer Loan 1 0.1% – 0% relief
How Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's 735 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 707 |
| Credit reporting, credit repair services, or other personal consumer reports | 21 |
| Credit reporting or other personal consumer reports | 3 |
| Mortgage | 2 |
| Credit reporting | 1 |
| Consumer Loan | 1 |
Nationwide filing states for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 10.6% of this company's filings
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- -95.4% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 78 |
| FL | 74 |
| NY | 67 |
| CA | 58 |
| NJ | 49 |
| GA | 37 |
| VA | 36 |
| MD | 26 |
| NC | 25 |
| PA | 22 |
| OH | 18 |
| IL | 15 |
| AZ | 14 |
| NV | 14 |
| TN | 13 |
| IN | 12 |
| DC | 12 |
| WA | 11 |
| MO | 11 |
| CO | 10 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 255 |
| Communication tactics | 118 |
| Attempts to collect debt not owed | 111 |
| Disclosure verification of debt | 92 |
| Written notification about debt | 58 |
| False statements or representation | 43 |
| Incorrect information on your report | 18 |
| Improper contact or sharing of info | 17 |
| Took or threatened to take negative or legal action | 6 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Threatened to contact someone or share information improperly | 4 |
| Taking/threatening an illegal action | 3 |
| Credit monitoring or identity theft protection services | 1 |
| Incorrect information on credit report | 1 |
| Application, originator, mortgage broker | 1 |
| Loan servicing, payments, escrow account | 1 |
| Managing the loan or lease | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 65 | 89.2% |
| 2014 | 162 | 80.9% |
| 2015 | 110 | 95.5% |
| 2016 | 109 | 100% |
| 2017 | 112 | 100% |
| 2018 | 87 | 95.4% |
| 2019 | 71 | 93% |
| 2020 | 1 | 100% |
| 2021 | 4 | 75% |
| 2022 | 2 | 0% |
| 2023 | 5 | 0% |
| 2024 | 1 | 0% |
| 2025 | 3 | 0% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch filings cluster in one product
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's 735 logged complaints reach a nationwide footprint - 45 states have at least one filing. Only 31.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-04-17.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch answers 90.9% of complaints inside the CFPB's tracked window and closes 64.2% with a written explanation. 14.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 735.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch (90.9% timely; 14.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration