Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
735 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch complaint mix by product
- Debt collection 707 96.2% – 15% relief
- Credit reporting, 21 2.9% – 0% relief
- Credit reporting 3 0.4% – 0% relief
- Mortgage 2 0.3% – 0% relief
- Credit reporting 1 0.1% – 0% relief
- Consumer Loan 1 0.1% – 0% relief
How Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's 735 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 707 |
| Credit reporting, credit repair services, or other personal consumer reports | 21 |
| Credit reporting or other personal consumer reports | 3 |
| Mortgage | 2 |
| Credit reporting | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 78 |
| FL | 74 |
| NY | 67 |
| CA | 58 |
| NJ | 49 |
| GA | 37 |
| VA | 36 |
| MD | 26 |
| NC | 25 |
| PA | 22 |
| OH | 18 |
| IL | 15 |
| AZ | 14 |
| NV | 14 |
| TN | 13 |
| IN | 12 |
| DC | 12 |
| WA | 11 |
| MO | 11 |
| CO | 10 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 255 |
| Communication tactics | 118 |
| Attempts to collect debt not owed | 111 |
| Disclosure verification of debt | 92 |
| Written notification about debt | 58 |
| False statements or representation | 43 |
| Incorrect information on your report | 18 |
| Improper contact or sharing of info | 17 |
| Took or threatened to take negative or legal action | 6 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Threatened to contact someone or share information improperly | 4 |
| Taking/threatening an illegal action | 3 |
| Credit monitoring or identity theft protection services | 1 |
| Incorrect information on credit report | 1 |
| Application, originator, mortgage broker | 1 |
| Loan servicing, payments, escrow account | 1 |
| Managing the loan or lease | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 65 | 89.2% |
| 2014 | 162 | 80.9% |
| 2015 | 110 | 95.5% |
| 2016 | 109 | 100% |
| 2017 | 112 | 100% |
| 2018 | 87 | 95.4% |
| 2019 | 71 | 93% |
| 2020 | 1 | 100% |
| 2021 | 4 | 75% |
| 2022 | 2 | 0% |
| 2023 | 5 | 0% |
| 2024 | 1 | 0% |
| 2025 | 3 | 0% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's 735 logged complaints reach a nationwide footprint - 45 states have at least one filing on record. Only 31.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-04-17.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch answers 90.9% of complaints inside the CFPB's tracked window and closes 64.2% with a written explanation. 14.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch have?
735, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch respond to complaints on time?
90.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
"Cont'd attempts collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.