Wafd Bank
304 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Wafd Bank complaint mix by product
- Checking or 122 41.6% – 9% relief
- Mortgage 107 36.5% – 8% relief
- Bank account 45 15.4% – 9% relief
- Money transfer, 7 2.4% – 0% relief
- Credit reporting, 5 1.7% – 0% relief
- Debt collection 4 1.4% – 0% relief
- Credit card 3 1.0% – 0% relief
How Wafd Bank's 304 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 122 |
| Mortgage | 107 |
| Bank account or service | 45 |
| Money transfer, virtual currency, or money service | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 4 |
| Credit card | 3 |
| Credit card or prepaid card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit reporting or other personal consumer reports | 2 |
| Debt or credit management | 1 |
| Prepaid card | 1 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| WA | 97 |
| OR | 44 |
| AZ | 39 |
| NM | 26 |
| CA | 24 |
| ID | 17 |
| NV | 15 |
| TX | 8 |
| UT | 5 |
| CO | 4 |
| OK | 3 |
| GA | 3 |
| FL | 3 |
| IL | 3 |
| LA | 2 |
| NE | 1 |
| MN | 1 |
| IA | 1 |
| NY | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 84 |
| Trouble during payment process | 24 |
| Closing an account | 21 |
| Account opening, closing, or management | 21 |
| Loan modification,collection,foreclosure | 21 |
| Loan servicing, payments, escrow account | 18 |
| Deposits and withdrawals | 16 |
| Applying for a mortgage or refinancing an existing mortgage | 12 |
| Closing on a mortgage | 8 |
| Problem with a lender or other company charging your account | 8 |
| Application, originator, mortgage broker | 8 |
| Opening an account | 6 |
| Struggling to pay mortgage | 6 |
| Settlement process and costs | 6 |
| Incorrect information on your report | 5 |
| Problem with a purchase shown on your statement | 4 |
| Making/receiving payments, sending money | 4 |
| Using a debit or ATM card | 4 |
| Credit decision / Underwriting | 4 |
| Fraud or scam | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 4 | 75% |
| 2013 | 22 | 95.5% |
| 2014 | 21 | 100% |
| 2015 | 24 | 100% |
| 2016 | 26 | 100% |
| 2017 | 16 | 100% |
| 2018 | 22 | 100% |
| 2019 | 19 | 94.7% |
| 2020 | 15 | 100% |
| 2021 | 18 | 100% |
| 2022 | 20 | 100% |
| 2023 | 24 | 83.3% |
| 2024 | 25 | 100% |
| 2025 | 29 | 100% |
| 2026 | 18 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Wafd Bank
Wafd Bank's 304 logged complaints stay concentrated: only 21 states show a filing on record. Only 36.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-05-29.
Wafd Bank answers 97.4% of complaints inside the CFPB's tracked window and closes 91.8% with a written explanation. 7.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wafd Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Wafd Bank have?
304, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Wafd Bank respond to complaints on time?
97.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Wafd Bank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.