CFPB · Mid-pack CFPB posture
Wafd Bank
304 CFPB complaints · 21 states · top issue Managing an account.
Wafd Bank has 304 consumer complaints in the CFPB public database. Timely response is 97.4%; 7.9% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +1700% filings 2011 to 2026
CFPB relief outcome brief
CCDB company wafd-bank
7.9% relief · 97.4% timely · 304 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Chime Financial Inc (7.9% relief)
Wafd Bank closes 7.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 304 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Wafd Bank complaint mix by product
- Checking or 122 41.6% – 9% relief
- Mortgage 107 36.5% – 8% relief
- Bank account 45 15.4% – 9% relief
- Money transfer, 7 2.4% – 0% relief
- Credit reporting, 5 1.7% – 0% relief
- Debt collection 4 1.4% – 0% relief
- Credit card 3 1.0% – 0% relief
How Wafd Bank's 304 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 122 |
| Mortgage | 107 |
| Bank account or service | 45 |
| Money transfer, virtual currency, or money service | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 4 |
| Credit card | 3 |
| Credit card or prepaid card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit reporting or other personal consumer reports | 2 |
| Debt or credit management | 1 |
| Prepaid card | 1 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Wafd Bank complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 31.9% of this company's filings
Wafd Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 18
- +1700% vs 2011
Top States
| State | Complaints |
|---|---|
| WA | 97 |
| OR | 44 |
| AZ | 39 |
| NM | 26 |
| CA | 24 |
| ID | 17 |
| NV | 15 |
| TX | 8 |
| UT | 5 |
| CO | 4 |
| OK | 3 |
| GA | 3 |
| FL | 3 |
| IL | 3 |
| LA | 2 |
| NE | 1 |
| MN | 1 |
| IA | 1 |
| NY | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 84 |
| Trouble during payment process | 24 |
| Closing an account | 21 |
| Account opening, closing, or management | 21 |
| Loan modification,collection,foreclosure | 21 |
| Loan servicing, payments, escrow account | 18 |
| Deposits and withdrawals | 16 |
| Applying for a mortgage or refinancing an existing mortgage | 12 |
| Closing on a mortgage | 8 |
| Problem with a lender or other company charging your account | 8 |
| Application, originator, mortgage broker | 8 |
| Opening an account | 6 |
| Struggling to pay mortgage | 6 |
| Settlement process and costs | 6 |
| Incorrect information on your report | 5 |
| Problem with a purchase shown on your statement | 4 |
| Making/receiving payments, sending money | 4 |
| Using a debit or ATM card | 4 |
| Credit decision / Underwriting | 4 |
| Fraud or scam | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 4 | 75% |
| 2013 | 22 | 95.5% |
| 2014 | 21 | 100% |
| 2015 | 24 | 100% |
| 2016 | 26 | 100% |
| 2017 | 16 | 100% |
| 2018 | 22 | 100% |
| 2019 | 19 | 94.7% |
| 2020 | 15 | 100% |
| 2021 | 18 | 100% |
| 2022 | 20 | 100% |
| 2023 | 24 | 83.3% |
| 2024 | 25 | 100% |
| 2025 | 29 | 100% |
| 2026 | 18 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Wafd Bank
Wafd Bank's 304 logged complaints stay concentrated: only 21 states show a filing. Only 36.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-05-29.
Wafd Bank answers 97.4% of complaints inside the CFPB's tracked window and closes 91.8% with a written explanation. 7.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wafd Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Wafd Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 304.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Wafd Bank (97.4% timely; 7.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture