CFPB · Narrative-heavy record
SL Finance LLC
20 CFPB complaints · 55% with narratives · top issue Dealing with your lender or servicer.
SL Finance LLC: 55% of 20 filings include consumer narratives. Timely 70% · relief 5% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -85.7% filings 2021 to 2024
CFPB relief outcome brief
CCDB company sl-finance-llc
5% relief · 70% timely · 20 filings · Student loan
Same-product relief peers
Nearest relief peer: Mohela (4.8% relief)
SL Finance LLC closes 5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
SL Finance LLC scores strongest on timely response (47/100 percentile-benchmarked) and weakest on relief provided (23/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
23 / 100 percentile-benchmarked
5% of complaints closed with relief to the consumer
Timely response
47 / 100 percentile-benchmarked
70% of complaints answered inside the CFPB 15-day window
Closed with explanation
36 / 100 percentile-benchmarked
65% of complaints closed with an explanation to the consumer
Most of SL Finance LLC's 20 filings include narrative text
55% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
SL Finance LLC complaint mix by product
- Student loan 13 65.0% – 8% relief
- Debt collection 4 20.0% – 0% relief
- Money transfer, 2 10.0% – 0% relief
- Debt or 1 5.0% – 0% relief
How SL Finance LLC's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 13 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 2 |
| Debt or credit management | 1 |
Where SL Finance LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- WI
- 20% of this company's filings
SL Finance LLC falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -85.7% vs 2021
Top States
| State | Complaints |
|---|---|
| WI | 4 |
| CO | 3 |
| CA | 2 |
| TX | 2 |
| NJ | 1 |
| VA | 1 |
| NC | 1 |
| MN | 1 |
| AZ | 1 |
| GA | 1 |
| MI | 1 |
| RI | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 8 |
| Struggling to repay your loan | 4 |
| False statements or representation | 2 |
| Fraud or scam | 2 |
| Didn't provide services promised | 1 |
| Getting a loan | 1 |
| Took or threatened to take negative or legal action | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 7 | 100% |
| 2022 | 7 | 100% |
| 2023 | 5 | 0% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database
SL Finance LLC's narrative-rich complaint ledger
SL Finance LLC's 20 logged complaints stay concentrated: only 13 states show a filing. 55% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2024-04-01.
SL Finance LLC answers 70% of complaints inside the CFPB's tracked window and closes 65% with a written explanation. 5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about SL Finance LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for SL Finance LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 20.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 70%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for SL Finance LLC (70% timely; 5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record