CFPB · Diversified product mix
Castle Credit Co Holdings, LLC, Chicago, IL Branch
147 CFPB complaints · diversified mix (top product 34.7%) · top issue Incorrect information on your report.
Castle Credit Co Holdings, LLC, Chicago, IL Branch: top product "Debt collection" is only 34.7% of 147 - multi-bucket mix. Timely 95.2% · relief 0.7%. Allegations, not findings.
- Diversified product mix
- +400% filings 2014 to 2026
CFPB relief outcome brief
CCDB company castle-credit-co-holdings-llc-chicago-il-branch
0.7% relief · 95.2% timely · 147 filings · Debt collection
Same-product relief peers
Nearest relief peer: Ad Astra Recovery Services Inc (0.7% relief)
Castle Credit Co Holdings, LLC, Chicago, IL Branch closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Castle Credit Co Holdings, LLC, Chicago, IL Branch's 147 filings include narrative text
54.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Castle Credit Co Holdings, LLC, Chicago, IL Branch complaint mix by product
- Debt collection 51 35.4% – 0% relief
- Credit reporting, 34 23.6% – 0% relief
- Credit reporting 26 18.1% – 0% relief
- Consumer Loan 15 10.4% – 7% relief
- Payday loan, 10 6.9% – 0% relief
- Payday loan, 5 3.5% – 0% relief
- Mortgage 3 2.1% – 0% relief
How Castle Credit Co Holdings, LLC, Chicago, IL Branch's 147 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 51 |
| Credit reporting, credit repair services, or other personal consumer reports | 34 |
| Credit reporting or other personal consumer reports | 26 |
| Consumer Loan | 15 |
| Payday loan, title loan, or personal loan | 10 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Mortgage | 3 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
Where Castle Credit Co Holdings, LLC, Chicago, IL Branch complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 21.8% of this company's filings
Castle Credit Co Holdings, LLC, Chicago, IL Branch rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +400% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 32 |
| FL | 19 |
| GA | 17 |
| CA | 16 |
| NC | 9 |
| MD | 5 |
| IL | 5 |
| NJ | 5 |
| TN | 5 |
| AZ | 3 |
| WA | 3 |
| NY | 3 |
| NV | 2 |
| OR | 2 |
| KY | 2 |
| PA | 2 |
| AL | 2 |
| VA | 2 |
| SD | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 34 |
| Improper use of your report | 16 |
| Attempts to collect debt not owed | 15 |
| Took or threatened to take negative or legal action | 12 |
| Managing the loan or lease | 9 |
| Communication tactics | 8 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Written notification about debt | 6 |
| Problems when you are unable to pay | 5 |
| False statements or representation | 5 |
| Problem with the payoff process at the end of the loan | 4 |
| Struggling to pay your loan | 4 |
| Problem when making payments | 3 |
| Problem with a company's investigation into an existing problem | 3 |
| Cont'd attempts collect debt not owed | 3 |
| Charged fees or interest you didn't expect | 2 |
| Problem with additional add-on products or services | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Billing disputes | 1 |
| Shopping for a loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 0% |
| 2015 | 6 | 100% |
| 2016 | 8 | 100% |
| 2017 | 13 | 100% |
| 2018 | 10 | 90% |
| 2019 | 13 | 100% |
| 2020 | 10 | 100% |
| 2021 | 19 | 100% |
| 2022 | 16 | 75% |
| 2023 | 13 | 92.3% |
| 2024 | 14 | 100% |
| 2025 | 19 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Castle Credit Co Holdings, LLC, Chicago, IL Branch spreads across product buckets
Castle Credit Co Holdings, LLC, Chicago, IL Branch's 147 logged complaints stay concentrated: only 29 states show a filing. 54.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-25.
Castle Credit Co Holdings, LLC, Chicago, IL Branch answers 95.2% of complaints inside the CFPB's tracked window and closes 97.3% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Castle Credit Co Holdings, LLC, Chicago, IL Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Castle Credit Co Holdings, LLC, Chicago, IL Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 147.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Castle Credit Co Holdings, LLC, Chicago, IL Branch (95.2% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix