Shepherd Outsourcing, LLC
502 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Shepherd Outsourcing, LLC complaint mix by product
- Debt collection 470 93.6% – 0% relief
- Credit reporting 26 5.2% – 0% relief
- Debt or 3 0.6% – 0% relief
- Credit card 2 0.4% – 0% relief
- Payday loan, 1 0.2% – 0% relief
How Shepherd Outsourcing, LLC's 502 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 470 |
| Credit reporting or other personal consumer reports | 26 |
| Debt or credit management | 3 |
| Credit card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 57 |
| CA | 52 |
| FL | 47 |
| NY | 36 |
| GA | 27 |
| MD | 22 |
| PA | 20 |
| IL | 17 |
| NJ | 16 |
| NC | 14 |
| MI | 13 |
| AZ | 12 |
| OR | 12 |
| VA | 12 |
| OH | 12 |
| MA | 11 |
| NV | 9 |
| LA | 9 |
| AR | 8 |
| MO | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 153 |
| Electronic communications | 151 |
| Communication tactics | 45 |
| Written notification about debt | 43 |
| False statements or representation | 32 |
| Threatened to contact someone or share information improperly | 28 |
| Took or threatened to take negative or legal action | 18 |
| Incorrect information on your report | 13 |
| Improper use of your report | 9 |
| Problem with a company's investigation into an existing problem | 3 |
| Getting a credit card | 1 |
| Unauthorized withdrawals or charges | 1 |
| Other features, terms, or problems | 1 |
| Problem with customer service | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Struggling to pay your loan | 1 |
| Confusing or misleading advertising or marketing | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 87 | 100% |
| 2025 | 271 | 99.6% |
| 2026 | 144 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Shepherd Outsourcing, LLC
Shepherd Outsourcing, LLC's 502 logged complaints reach a nationwide footprint - 47 states have at least one filing on record. 43.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2024 through 2026-06-12.
Shepherd Outsourcing, LLC answers 99.8% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Shepherd Outsourcing, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Shepherd Outsourcing, LLC have?
502, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Shepherd Outsourcing, LLC respond to complaints on time?
99.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Shepherd Outsourcing, LLC?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.