CFPB · Single-product concentration
Sfmc L.P.
36 CFPB complaints · 88.9% in "Mortgage" · top issue Trouble during payment process.
Sfmc L.P.: 88.9% of 36 CFPB complaints sit in "Mortgage". Timely 66.7% · relief 5.6%. Allegations, not findings.
- Single-product concentration
- +66.7% filings 2016 to 2026
CFPB relief outcome brief
CCDB company sfmc-l-p
5.6% relief · 66.7% timely · 36 filings · Mortgage
Same-product relief peers
Nearest relief peer: Flagstar Bank, N.A. (5.6% relief)
Sfmc L.P. closes 5.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sfmc L.P. scores strongest on closed with explanation (44/100 percentile-benchmarked) and weakest on relief provided (26/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
26 / 100 percentile-benchmarked
5.6% of complaints closed with relief to the consumer
Timely response
42 / 100 percentile-benchmarked
66.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
44 / 100 percentile-benchmarked
69.4% of complaints closed with an explanation to the consumer
Most of Sfmc L.P.'s 36 filings include narrative text
55.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sfmc L.P. complaint mix by product
- Mortgage 32 88.9% – 6% relief
- Credit reporting 3 8.3% – 0% relief
- Checking or 1 2.8% – 0% relief
How Sfmc L.P.'s 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 32 |
| Credit reporting or other personal consumer reports | 3 |
| Checking or savings account | 1 |
Concentrated filing states for Sfmc L.P.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 88.9% of this company's filings
Sfmc L.P. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +66.7% vs 2016
Top States
| State | Complaints |
|---|---|
| TX | 32 |
| CO | 1 |
| FL | 1 |
| IL | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 10 |
| Closing on a mortgage | 8 |
| Struggling to pay mortgage | 7 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Incorrect information on your report | 2 |
| Improper use of your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Closing an account | 1 |
| Loan servicing, payments, escrow account | 1 |
| Application, originator, mortgage broker | 1 |
| Loan modification,collection,foreclosure | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 3 | 33.3% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 4 | 100% |
| 2022 | 5 | 100% |
| 2023 | 4 | 75% |
| 2024 | 3 | 66.7% |
| 2025 | 7 | 57.1% |
| 2026 | 5 | 0% |
Source: CFPB Consumer Complaint Database
Sfmc L.P. filings cluster in one product
Sfmc L.P.'s 36 logged complaints stay concentrated: only 5 states show a filing. 55.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-03-30.
Sfmc L.P. answers 66.7% of complaints inside the CFPB's tracked window and closes 69.4% with a written explanation. 5.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sfmc L.P..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sfmc L.P.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 66.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sfmc L.P. (66.7% timely; 5.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration