CFPB · Narrative-heavy record
Provident Financial Services, Inc.
54 CFPB complaints · 42.6% with narratives · top issue Managing an account.
Provident Financial Services, Inc.: 42.6% of 54 filings include consumer narratives. Timely 98.1% · relief 9.3% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +175% filings 2021 to 2026
CFPB relief outcome brief
CCDB company provident-financial-services-inc
9.3% relief · 98.1% timely · 54 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: First Hawaiian, Inc. (9.2% relief)
Provident Financial Services, Inc. closes 9.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Provident Financial Services, Inc.'s 54 filings include narrative text
42.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Provident Financial Services, Inc. complaint mix by product
- Checking or 35 64.8% – 9% relief
- Mortgage 12 22.2% – 8% relief
- Credit reporting 4 7.4% – 0% relief
- Debt or 2 3.7% – 0% relief
- Vehicle loan 1 1.9% – 100% relief
How Provident Financial Services, Inc.'s 54 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 35 |
| Mortgage | 12 |
| Credit reporting or other personal consumer reports | 4 |
| Debt or credit management | 2 |
| Vehicle loan or lease | 1 |
Concentrated filing states for Provident Financial Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 77.8% of this company's filings
Provident Financial Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 11
- +175% vs 2021
Top States
| State | Complaints |
|---|---|
| NJ | 42 |
| CA | 3 |
| FL | 2 |
| NY | 2 |
| IN | 1 |
| GA | 1 |
| PA | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 25 |
| Trouble during payment process | 7 |
| Incorrect information on your report | 5 |
| Closing an account | 4 |
| Problem caused by your funds being low | 3 |
| Charged upfront or unexpected fees | 2 |
| Problem with a lender or other company charging your account | 2 |
| Closing on a mortgage | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Opening an account | 1 |
| Improper use of your report | 1 |
| Managing the loan or lease | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 4 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 50% |
| 2024 | 19 | 100% |
| 2025 | 17 | 100% |
| 2026 | 11 | 100% |
Source: CFPB Consumer Complaint Database
Provident Financial Services, Inc.'s narrative-rich complaint ledger
Provident Financial Services, Inc.'s 54 logged complaints stay concentrated: only 8 states show a filing. 42.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-25.
Provident Financial Services, Inc. answers 98.1% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 9.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Provident Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Provident Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 54.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Provident Financial Services, Inc. (98.1% timely; 9.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record