Total complaints
37
Filed since 2021
2026 data Public-data reference. official source
PROVIDENT FINANCIAL SERVICES, INC.
37 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
37 consumer complaints filed with the CFPB
This profile shows PROVIDENT FINANCIAL SERVICES, INC.'s complaint history from CFPB public records. 37 consumers have filed complaints since 2021. The company has a 97.3% timely response rate and has provided relief in 8.1% of cases.
37
Total Complaints
97.3%
Timely Response
0%
Disputed
8.1%
Relief Provided
7
States Active
2021
Since
Timely response
97.3%
CFPB-tracked response window
Relief rate
8.1%
Closed with monetary or non-monetary relief
Timely response rate 97.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 8.1%
Industry median
Share closed with monetary or non-monetary relief.
PROVIDENT FINANCIAL SERVICES, INC. complaint mix by product
- Checking or 26 70.3% – 4% relief
- Mortgage 7 18.9% – 14% relief
- Credit reporting 3 8.1% – 0% relief
- Vehicle loan 1 2.7% – 100% relief
How PROVIDENT FINANCIAL SERVICES, INC.'s 37 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 26 |
| Mortgage | 7 |
| Credit reporting or other personal consumer reports | 3 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| NJ | 29 |
| NY | 2 |
| FL | 2 |
| MO | 1 |
| PA | 1 |
| IN | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 21 |
| Trouble during payment process | 5 |
| Incorrect information on your report | 3 |
| Problem caused by your funds being low | 2 |
| Problem with a lender or other company charging your account | 1 |
| Managing the loan or lease | 1 |
| Closing on a mortgage | 1 |
| Opening an account | 1 |
| Closing an account | 1 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 2 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 50% |
| 2024 | 15 | 100% |
| 2025 | 12 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About PROVIDENT FINANCIAL SERVICES, INC.
PROVIDENT FINANCIAL SERVICES, INC. has accumulated 37 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 12 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2021, and the most recent logged activity is 2026-03-20, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, PROVIDENT FINANCIAL SERVICES, INC. reports a 97.3% timely-response rate and has closed 91.9% of cases with a written explanation to the consumer. 8.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating PROVIDENT FINANCIAL SERVICES, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does PROVIDENT FINANCIAL SERVICES, INC. have?
PROVIDENT FINANCIAL SERVICES, INC. has received 37 consumer complaints filed with the Consumer Financial Protection Bureau.
Does PROVIDENT FINANCIAL SERVICES, INC. respond to complaints on time?
PROVIDENT FINANCIAL SERVICES, INC. has a 97.3% timely response rate to CFPB complaints.
What is the most common complaint about PROVIDENT FINANCIAL SERVICES, INC.?
The most common issue reported against PROVIDENT FINANCIAL SERVICES, INC. is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.
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