Provident Financial Services, Inc.
54 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Provident Financial Services, Inc. complaint mix by product
- Checking or 35 64.8% – 9% relief
- Mortgage 12 22.2% – 8% relief
- Credit reporting 4 7.4% – 0% relief
- Debt or 2 3.7% – 0% relief
- Vehicle loan 1 1.9% – 100% relief
How Provident Financial Services, Inc.'s 54 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 35 |
| Mortgage | 12 |
| Credit reporting or other personal consumer reports | 4 |
| Debt or credit management | 2 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| NJ | 42 |
| CA | 3 |
| FL | 2 |
| NY | 2 |
| IN | 1 |
| GA | 1 |
| PA | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 25 |
| Trouble during payment process | 7 |
| Incorrect information on your report | 5 |
| Closing an account | 4 |
| Problem caused by your funds being low | 3 |
| Charged upfront or unexpected fees | 2 |
| Problem with a lender or other company charging your account | 2 |
| Closing on a mortgage | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Opening an account | 1 |
| Improper use of your report | 1 |
| Managing the loan or lease | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 4 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 50% |
| 2024 | 19 | 100% |
| 2025 | 17 | 100% |
| 2026 | 11 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Provident Financial Services, Inc.
Provident Financial Services, Inc.'s 54 logged complaints stay concentrated: only 8 states show a filing on record. 42.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-06-25.
Provident Financial Services, Inc. answers 98.1% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 9.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Provident Financial Services, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Provident Financial Services, Inc. have?
54, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Provident Financial Services, Inc. respond to complaints on time?
98.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Provident Financial Services, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.