Propel Financial Services LLC
17 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Propel Financial Services LLC complaint mix by product
- Mortgage 7 41.2% – 0% relief
- Credit card 4 23.5% – 0% relief
- Debt collection 2 11.8% – 0% relief
- Payday loan, 1 5.9% – 0% relief
- Checking or 1 5.9% – 0% relief
- Credit reporting 1 5.9% – 0% relief
- Consumer Loan 1 5.9% – 0% relief
How Propel Financial Services LLC's 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Credit card or prepaid card | 4 |
| Debt collection | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Checking or savings account | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| MI | 3 |
| WA | 2 |
| AZ | 1 |
| IL | 1 |
| CA | 1 |
| NJ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 4 |
| Loan modification,collection,foreclosure | 2 |
| Struggling to pay mortgage | 2 |
| Trouble during payment process | 2 |
| Problem with the payoff process at the end of the loan | 1 |
| Managing an account | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Incorrect information on your report | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Managing the loan or lease | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 5 | 80% |
| 2018 | 2 | 0% |
| 2020 | 1 | 0% |
| 2022 | 1 | 0% |
| 2023 | 5 | 0% |
| 2024 | 1 | 0% |
| 2025 | 1 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Propel Financial Services LLC
Propel Financial Services LLC's 17 logged complaints stay concentrated: only 7 states show a filing on record. 52.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-01-13.
Propel Financial Services LLC answers 23.5% of complaints inside the CFPB's tracked window and closes 23.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Propel Financial Services LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Propel Financial Services LLC have?
17, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Propel Financial Services LLC respond to complaints on time?
23.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Propel Financial Services LLC?
"Problem with a purchase shown on your statement", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.