CFPB · Narrative-heavy record
Propel Financial Services LLC
17 CFPB complaints · 52.9% with narratives · top issue Problem with a purchase shown on your statement.
Propel Financial Services LLC: 52.9% of 17 filings include consumer narratives. Timely 23.5% · relief 0% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- -80% filings 2017 to 2026
CFPB relief outcome brief
CCDB company propel-financial-services-llc
0% relief · 23.5% timely · 17 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Propel Financial Services LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Propel Financial Services LLC's 17 filings include narrative text
52.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Propel Financial Services LLC complaint mix by product
- Mortgage 7 41.2% – 0% relief
- Credit card 4 23.5% – 0% relief
- Debt collection 2 11.8% – 0% relief
- Payday loan, 1 5.9% – 0% relief
- Checking or 1 5.9% – 0% relief
- Credit reporting 1 5.9% – 0% relief
- Consumer Loan 1 5.9% – 0% relief
How Propel Financial Services LLC's 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Credit card or prepaid card | 4 |
| Debt collection | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Checking or savings account | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Consumer Loan | 1 |
Concentrated filing states for Propel Financial Services LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 47.1% of this company's filings
Propel Financial Services LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -80% vs 2017
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| MI | 3 |
| WA | 2 |
| AZ | 1 |
| IL | 1 |
| CA | 1 |
| NJ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 4 |
| Loan modification,collection,foreclosure | 2 |
| Struggling to pay mortgage | 2 |
| Trouble during payment process | 2 |
| Problem with the payoff process at the end of the loan | 1 |
| Managing an account | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Incorrect information on your report | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Managing the loan or lease | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 5 | 80% |
| 2018 | 2 | 0% |
| 2020 | 1 | 0% |
| 2022 | 1 | 0% |
| 2023 | 5 | 0% |
| 2024 | 1 | 0% |
| 2025 | 1 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Propel Financial Services LLC's narrative-rich complaint ledger
Propel Financial Services LLC's 17 logged complaints stay concentrated: only 7 states show a filing. 52.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-01-13.
Propel Financial Services LLC answers 23.5% of complaints inside the CFPB's tracked window and closes 23.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Propel Financial Services LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Propel Financial Services LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 17.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 23.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Propel Financial Services LLC (23.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record