CFPB · Single-product concentration
Primary Financial Services L.L.C.
52 CFPB complaints · 78.8% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Primary Financial Services L.L.C.: 78.8% of 52 CFPB complaints sit in "Debt collection". Timely 84.6% · relief 0%. Allegations, not findings.
- Single-product concentration
- -94.1% filings 2013 to 2025
CFPB relief outcome brief
CCDB company primary-financial-services-l-l-c
0% relief · 84.6% timely · 52 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Primary Financial Services L.L.C. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Coded fields dominate Primary Financial Services L.L.C.'s 52 filings
Only 9.6% include narrative text, so product/issue codes carry most of what can be read here. The two counts still add to total filings.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Primary Financial Services L.L.C. complaint mix by product
- Debt collection 41 80.4% – 0% relief
- Student loan 3 5.9% – 0% relief
- Mortgage 2 3.9% – 0% relief
- Credit reporting 2 3.9% – 0% relief
- Credit reporting 1 2.0% – 0% relief
- Credit card 1 2.0% – 0% relief
- Bank account 1 2.0% – 0% relief
How Primary Financial Services L.L.C.'s 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 41 |
| Student loan | 3 |
| Mortgage | 2 |
| Credit reporting | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card | 1 |
| Bank account or service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Primary Financial Services L.L.C. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 15.4% of this company's filings
Primary Financial Services L.L.C. falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -94.1% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| CA | 6 |
| FL | 3 |
| MA | 3 |
| MD | 3 |
| LA | 3 |
| GA | 2 |
| NV | 2 |
| CT | 2 |
| PA | 2 |
| OH | 2 |
| AL | 2 |
| NY | 2 |
| IL | 2 |
| AZ | 1 |
| PR | 1 |
| RI | 1 |
| IN | 1 |
| IA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 12 |
| False statements or representation | 9 |
| Disclosure verification of debt | 8 |
| Improper contact or sharing of info | 6 |
| Communication tactics | 4 |
| Taking/threatening an illegal action | 2 |
| Dealing with my lender or servicer | 2 |
| Credit reporting company's investigation | 2 |
| Improper use of your report | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Repaying your loan | 1 |
| Billing disputes | 1 |
| Account opening, closing, or management | 1 |
| Struggling to pay mortgage | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 17 | 100% |
| 2014 | 28 | 96.4% |
| 2015 | 1 | 0% |
| 2016 | 2 | 0% |
| 2017 | 1 | 0% |
| 2020 | 1 | 0% |
| 2023 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Primary Financial Services L.L.C. filings cluster in one product
Primary Financial Services L.L.C.'s 52 logged complaints stay concentrated: only 23 states show a filing. Only 9.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2025-12-07.
Primary Financial Services L.L.C. answers 84.6% of complaints inside the CFPB's tracked window and closes 86.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Primary Financial Services L.L.C..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Primary Financial Services L.L.C.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 52.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 84.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Primary Financial Services L.L.C. (84.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration