Primary Financial Services L.L.C.
52 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Primary Financial Services L.L.C. complaint mix by product
- Debt collection 41 80.4% – 0% relief
- Student loan 3 5.9% – 0% relief
- Mortgage 2 3.9% – 0% relief
- Credit reporting 2 3.9% – 0% relief
- Credit reporting 1 2.0% – 0% relief
- Credit card 1 2.0% – 0% relief
- Bank account 1 2.0% – 0% relief
How Primary Financial Services L.L.C.'s 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 41 |
| Student loan | 3 |
| Mortgage | 2 |
| Credit reporting | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card | 1 |
| Bank account or service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| CA | 6 |
| FL | 3 |
| MA | 3 |
| MD | 3 |
| LA | 3 |
| GA | 2 |
| NV | 2 |
| CT | 2 |
| PA | 2 |
| OH | 2 |
| AL | 2 |
| NY | 2 |
| IL | 2 |
| AZ | 1 |
| PR | 1 |
| RI | 1 |
| IN | 1 |
| IA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 12 |
| False statements or representation | 9 |
| Disclosure verification of debt | 8 |
| Improper contact or sharing of info | 6 |
| Communication tactics | 4 |
| Taking/threatening an illegal action | 2 |
| Dealing with my lender or servicer | 2 |
| Credit reporting company's investigation | 2 |
| Improper use of your report | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Repaying your loan | 1 |
| Billing disputes | 1 |
| Account opening, closing, or management | 1 |
| Struggling to pay mortgage | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 17 | 100% |
| 2014 | 28 | 96.4% |
| 2015 | 1 | 0% |
| 2016 | 2 | 0% |
| 2017 | 1 | 0% |
| 2020 | 1 | 0% |
| 2023 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Primary Financial Services L.L.C.
Primary Financial Services L.L.C.'s 52 logged complaints stay concentrated: only 23 states show a filing on record. Only 9.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2025-12-07.
Primary Financial Services L.L.C. answers 84.6% of complaints inside the CFPB's tracked window and closes 86.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Primary Financial Services L.L.C..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Primary Financial Services L.L.C. have?
52, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Primary Financial Services L.L.C. respond to complaints on time?
84.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Primary Financial Services L.L.C.?
"Cont'd attempts collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.