CFPB · Mid-pack CFPB posture
Preferred Credit Inc
392 CFPB complaints · 43 states · top issue Incorrect information on your report.
Preferred Credit Inc has 392 consumer complaints in the CFPB public database. Timely response is 100%; 0.3% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +640% filings 2014 to 2026
CFPB relief outcome brief
CCDB company preferred-credit-inc
0.3% relief · 100% timely · 392 filings · Debt collection
Same-product relief peers
Nearest relief peer: Populus Financial Group, Inc. (F/K/A Ace Cash Express) (0.3% relief)
Preferred Credit Inc closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Preferred Credit Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.3% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.7% of complaints closed with an explanation to the consumer
How 392 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Preferred Credit Inc complaint mix by product
- Debt collection 142 36.9% – 0% relief
- Credit reporting 96 24.9% – 0% relief
- Credit reporting, 59 15.3% – 0% relief
- Payday loan, 31 8.1% – 0% relief
- Consumer Loan 22 5.7% – 0% relief
- Payday loan, 20 5.2% – 5% relief
- Credit card 15 3.9% – 0% relief
How Preferred Credit Inc's 392 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 142 |
| Credit reporting or other personal consumer reports | 96 |
| Credit reporting, credit repair services, or other personal consumer reports | 59 |
| Payday loan, title loan, personal loan, or advance loan | 31 |
| Consumer Loan | 22 |
| Payday loan, title loan, or personal loan | 20 |
| Credit card | 15 |
| Debt or credit management | 3 |
| Credit card or prepaid card | 3 |
| Bank account or service | 1 |
Nationwide filing states for Preferred Credit Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 24.5% of this company's filings
Preferred Credit Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 74
- +640% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 96 |
| FL | 56 |
| CA | 41 |
| GA | 20 |
| MS | 19 |
| NC | 12 |
| AZ | 10 |
| AL | 9 |
| OK | 8 |
| UT | 8 |
| SC | 7 |
| HI | 7 |
| MO | 6 |
| IL | 6 |
| OH | 5 |
| NV | 5 |
| CO | 4 |
| NY | 4 |
| PR | 4 |
| NJ | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 92 |
| Attempts to collect debt not owed | 54 |
| Took or threatened to take negative or legal action | 39 |
| Improper use of your report | 30 |
| Problem with a company's investigation into an existing problem | 30 |
| Charged fees or interest you didn't expect | 18 |
| False statements or representation | 14 |
| Communication tactics | 13 |
| Problem with a credit reporting company's investigation into an existing problem | 12 |
| Written notification about debt | 11 |
| Managing the loan or lease | 10 |
| Getting the loan | 9 |
| Problems when you are unable to pay | 8 |
| Cont'd attempts collect debt not owed | 8 |
| Getting a credit card | 7 |
| Problem when making payments | 6 |
| Problem with the payoff process at the end of the loan | 4 |
| Problem with additional add-on products or services | 4 |
| Problem with a purchase shown on your statement | 3 |
| Confusing or missing disclosures | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 10 | 100% |
| 2015 | 11 | 100% |
| 2016 | 12 | 100% |
| 2017 | 13 | 100% |
| 2018 | 25 | 100% |
| 2019 | 16 | 100% |
| 2020 | 16 | 100% |
| 2021 | 16 | 100% |
| 2022 | 23 | 100% |
| 2023 | 29 | 100% |
| 2024 | 55 | 100% |
| 2025 | 92 | 100% |
| 2026 | 74 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Preferred Credit Inc
Preferred Credit Inc's 392 logged complaints reach a nationwide footprint - 43 states have at least one filing. Only 39.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2026-06-19.
Preferred Credit Inc answers 100% of complaints inside the CFPB's tracked window and closes 99.7% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Preferred Credit Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Preferred Credit Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 392.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Preferred Credit Inc (100% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture