CFPB · Narrative-heavy record
Onward Credit Holdings, LLC
10 CFPB complaints · 70% with narratives · top issue Charged fees or interest you didn't expect.
Onward Credit Holdings, LLC: 70% of 10 filings include consumer narratives. Timely 90% · relief 70% · top product Payday loan, title loan, or personal loan. Allegations, not findings.
- Narrative-heavy record
- -50% filings 2016 to 2019
CFPB relief outcome brief
CCDB company onward-credit-holdings-llc
70% relief · 90% timely · 10 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: Select Management Resources, LLC (79.6% relief)
Onward Credit Holdings, LLC closes 70% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Onward Credit Holdings, LLC's 10 filings include narrative text
70% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Onward Credit Holdings, LLC complaint mix by product
- Payday loan, 5 50.0% – 60% relief
- Payday loan 4 40.0% – 75% relief
- Debt collection 1 10.0% – 100% relief
How Onward Credit Holdings, LLC's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 5 |
| Payday loan | 4 |
| Debt collection | 1 |
Concentrated filing states for Onward Credit Holdings, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 60% of this company's filings
Onward Credit Holdings, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2019
- 1
- -50% vs 2016
Top States
| State | Complaints |
|---|---|
| VA | 6 |
| KS | 3 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 3 |
| Charged fees or interest I didn't expect | 2 |
| Struggling to pay your loan | 2 |
| Can't stop charges to bank account | 1 |
| Can't contact lender | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 50% |
| 2017 | 4 | 100% |
| 2018 | 3 | 100% |
| 2019 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Onward Credit Holdings, LLC's narrative-rich complaint ledger
Onward Credit Holdings, LLC's 10 logged complaints stay concentrated: only 3 states show a filing. 70% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2019-01-28.
Onward Credit Holdings, LLC answers 90% of complaints inside the CFPB's tracked window and closes 30% with a written explanation. 70% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Onward Credit Holdings, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Onward Credit Holdings, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 10.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Onward Credit Holdings, LLC (90% timely; 70% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record