Total complaints
9
Filed since 2016
2026 data Public-data reference. official source
Onward Credit Holdings, LLC
9 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
9 consumer complaints filed with the CFPB
This profile shows Onward Credit Holdings, LLC's complaint history from CFPB public records. 9 consumers have filed complaints since 2016. The company has a 88.9% timely response rate and has provided relief in 66.7% of cases.
9
Total Complaints
88.9%
Timely Response
0%
Disputed
66.7%
Relief Provided
3
States Active
2016
Since
Timely response
88.9%
CFPB-tracked response window
Relief rate
66.7%
Closed with monetary or non-monetary relief
Timely response rate 88.9%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 66.7%
Industry median
Share closed with monetary or non-monetary relief.
Onward Credit Holdings, LLC complaint mix by product
- Payday loan 4 44.4% – 75% relief
- Payday loan, 4 44.4% – 50% relief
- Debt collection 1 11.1% – 100% relief
How Onward Credit Holdings, LLC's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| VA | 5 |
| KS | 3 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 2 |
| Struggling to pay your loan | 2 |
| Charged fees or interest you didn't expect | 2 |
| Can't contact lender | 1 |
| Can't stop charges to bank account | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 50% |
| 2017 | 3 | 100% |
| 2018 | 3 | 100% |
| 2019 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Onward Credit Holdings, LLC
Onward Credit Holdings, LLC has accumulated 9 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2019-01-28, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Onward Credit Holdings, LLC reports a 88.9% timely-response rate and has closed 33.3% of cases with a written explanation to the consumer. 66.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan", and the single most common underlying issue is "Charged fees or interest I didn't expect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Onward Credit Holdings, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Onward Credit Holdings, LLC have?
Onward Credit Holdings, LLC has received 9 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Onward Credit Holdings, LLC respond to complaints on time?
Onward Credit Holdings, LLC has a 88.9% timely response rate to CFPB complaints.
What is the most common complaint about Onward Credit Holdings, LLC?
The most common issue reported against Onward Credit Holdings, LLC is "Charged fees or interest I didn't expect" in the "Payday loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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