CFPB · Narrative-heavy record
Kilowatt Financial, LLC, a Spruce Finance Company
52 CFPB complaints · 44.2% with narratives · top issue Attempts to collect debt not owed.
Kilowatt Financial, LLC, a Spruce Finance Company: 44.2% of 52 filings include consumer narratives. Timely 82.7% · relief 23.1% · top product Payday loan, title loan, or personal loan. Allegations, not findings.
- Narrative-heavy record
- -75% filings 2017 to 2026
CFPB relief outcome brief
CCDB company kilowatt-financial-llc-a-spruce-finance-company
23.1% relief · 82.7% timely · 52 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: Service Finance Holdings, LLC (22.4% relief)
Kilowatt Financial, LLC, a Spruce Finance Company closes 23.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Kilowatt Financial, LLC, a Spruce Finance Company's 52 filings include narrative text
44.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Kilowatt Financial, LLC, a Spruce Finance Company complaint mix by product
- Payday loan, 19 38.0% – 32% relief
- Debt collection 14 28.0% – 36% relief
- Credit reporting, 5 10.0% – 0% relief
- Checking or 4 8.0% – 0% relief
- Credit reporting 4 8.0% – 0% relief
- Mortgage 2 4.0% – 0% relief
- Credit card 2 4.0% – 0% relief
How Kilowatt Financial, LLC, a Spruce Finance Company's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 19 |
| Debt collection | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Checking or savings account | 4 |
| Credit reporting or other personal consumer reports | 4 |
| Mortgage | 2 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
Concentrated filing states for Kilowatt Financial, LLC, a Spruce Finance Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 40.4% of this company's filings
Kilowatt Financial, LLC, a Spruce Finance Company falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -75% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| NY | 4 |
| NJ | 3 |
| FL | 3 |
| AZ | 3 |
| MD | 3 |
| MA | 2 |
| TX | 2 |
| NV | 2 |
| OH | 1 |
| CO | 1 |
| KS | 1 |
| GA | 1 |
| VA | 1 |
| UT | 1 |
| DC | 1 |
| IA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 7 |
| Problem when making payments | 7 |
| Incorrect information on your report | 5 |
| Charged fees or interest you didn't expect | 4 |
| Took or threatened to take negative or legal action | 3 |
| Problem with the payoff process at the end of the loan | 3 |
| False statements or representation | 3 |
| Closing on a mortgage | 2 |
| Managing an account | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Improper use of your report | 2 |
| Other features, terms, or problems | 2 |
| Problem with additional add-on products or services | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Problems when you are unable to pay | 1 |
| Communication tactics | 1 |
| Struggling to pay your loan | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 |
| Opening an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 4 | 100% |
| 2018 | 10 | 100% |
| 2019 | 1 | 100% |
| 2020 | 7 | 100% |
| 2021 | 8 | 87.5% |
| 2022 | 5 | 40% |
| 2023 | 10 | 50% |
| 2024 | 2 | 100% |
| 2025 | 4 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Kilowatt Financial, LLC, a Spruce Finance Company's narrative-rich complaint ledger
Kilowatt Financial, LLC, a Spruce Finance Company's 52 logged complaints stay concentrated: only 17 states show a filing. 44.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-04-03.
Kilowatt Financial, LLC, a Spruce Finance Company answers 82.7% of complaints inside the CFPB's tracked window and closes 76.9% with a written explanation. 23.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Kilowatt Financial, LLC, a Spruce Finance Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Kilowatt Financial, LLC, a Spruce Finance Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 52.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 82.7%.
- BRite Financial Services, Inc. Δ 0.0 pts · 104 complaints 82.7%timely
- Colony Brands, Inc. Δ 0.1 pts · 2.9K complaints 82.8%timely
- FEDChex Recovery, LLC Δ 0.1 pts · 221 complaints 82.8%timely
- Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch Δ 0.1 pts · 356 complaints 82.6%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Kilowatt Financial, LLC, a Spruce Finance Company (82.7% timely; 23.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record