Kilowatt Financial, LLC, a Spruce Finance Company
52 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Kilowatt Financial, LLC, a Spruce Finance Company complaint mix by product
- Payday loan, 19 38.0% – 32% relief
- Debt collection 14 28.0% – 36% relief
- Credit reporting, 5 10.0% – 0% relief
- Checking or 4 8.0% – 0% relief
- Credit reporting 4 8.0% – 0% relief
- Mortgage 2 4.0% – 0% relief
- Credit card 2 4.0% – 0% relief
How Kilowatt Financial, LLC, a Spruce Finance Company's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 19 |
| Debt collection | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Checking or savings account | 4 |
| Credit reporting or other personal consumer reports | 4 |
| Mortgage | 2 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| NY | 4 |
| NJ | 3 |
| FL | 3 |
| AZ | 3 |
| MD | 3 |
| MA | 2 |
| TX | 2 |
| NV | 2 |
| OH | 1 |
| CO | 1 |
| KS | 1 |
| GA | 1 |
| VA | 1 |
| UT | 1 |
| DC | 1 |
| IA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 7 |
| Problem when making payments | 7 |
| Incorrect information on your report | 5 |
| Charged fees or interest you didn't expect | 4 |
| Took or threatened to take negative or legal action | 3 |
| Problem with the payoff process at the end of the loan | 3 |
| False statements or representation | 3 |
| Closing on a mortgage | 2 |
| Managing an account | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Improper use of your report | 2 |
| Other features, terms, or problems | 2 |
| Problem with additional add-on products or services | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Problems when you are unable to pay | 1 |
| Communication tactics | 1 |
| Struggling to pay your loan | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 |
| Opening an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 4 | 100% |
| 2018 | 10 | 100% |
| 2019 | 1 | 100% |
| 2020 | 7 | 100% |
| 2021 | 8 | 87.5% |
| 2022 | 5 | 40% |
| 2023 | 10 | 50% |
| 2024 | 2 | 100% |
| 2025 | 4 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Kilowatt Financial, LLC, a Spruce Finance Company
Kilowatt Financial, LLC, a Spruce Finance Company's 52 logged complaints stay concentrated: only 17 states show a filing on record. 44.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-04-03.
Kilowatt Financial, LLC, a Spruce Finance Company answers 82.7% of complaints inside the CFPB's tracked window and closes 76.9% with a written explanation. 23.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Kilowatt Financial, LLC, a Spruce Finance Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Kilowatt Financial, LLC, a Spruce Finance Company have?
52, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Kilowatt Financial, LLC, a Spruce Finance Company respond to complaints on time?
82.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Kilowatt Financial, LLC, a Spruce Finance Company?
"Attempts to collect debt not owed", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.