CFPB · Mid-pack CFPB posture
Bank Ozk
281 CFPB complaints · 25 states · top issue Managing an account.
Bank Ozk has 281 consumer complaints in the CFPB public database. Timely response is 100%; 0.7% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +342.9% filings 2017 to 2026
CFPB relief outcome brief
CCDB company bank-ozk
0.7% relief · 100% timely · 281 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Payfare International Inc. (0.7% relief)
Bank Ozk closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 281 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank Ozk complaint mix by product
- Checking or 190 70.9% – 1% relief
- Mortgage 26 9.7% – 0% relief
- Money transfer, 13 4.9% – 0% relief
- Vehicle loan 13 4.9% – 0% relief
- Credit reporting 11 4.1% – 0% relief
- Payday loan, 8 3.0% – 0% relief
- Debt collection 7 2.6% – 0% relief
How Bank Ozk's 281 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 190 |
| Mortgage | 26 |
| Money transfer, virtual currency, or money service | 13 |
| Vehicle loan or lease | 13 |
| Credit reporting or other personal consumer reports | 11 |
| Payday loan, title loan, or personal loan | 8 |
| Debt collection | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Credit card | 1 |
| Prepaid card | 1 |
Where Bank Ozk complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- GA
- 26.7% of this company's filings
Bank Ozk rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 31
- +342.9% vs 2017
Top States
| State | Complaints |
|---|---|
| GA | 75 |
| AR | 53 |
| FL | 46 |
| TX | 29 |
| NC | 21 |
| AL | 8 |
| CA | 6 |
| MO | 5 |
| NY | 4 |
| MI | 4 |
| AZ | 2 |
| CT | 2 |
| IL | 2 |
| NJ | 2 |
| TN | 1 |
| IN | 1 |
| OR | 1 |
| VA | 1 |
| ND | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 118 |
| Closing an account | 22 |
| Opening an account | 21 |
| Problem with a lender or other company charging your account | 16 |
| Problem caused by your funds being low | 11 |
| Trouble during payment process | 10 |
| Improper use of your report | 9 |
| Incorrect information on your report | 8 |
| Managing the loan or lease | 7 |
| Closing on a mortgage | 7 |
| Fraud or scam | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| Other transaction problem | 4 |
| Problem when making payments | 3 |
| Problem with the payoff process at the end of the loan | 3 |
| Struggling to pay your loan | 3 |
| Struggling to pay mortgage | 2 |
| Charged fees or interest you didn't expect | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Communication tactics | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 7 | 100% |
| 2018 | 23 | 100% |
| 2019 | 20 | 100% |
| 2020 | 23 | 100% |
| 2021 | 22 | 100% |
| 2022 | 29 | 100% |
| 2023 | 33 | 100% |
| 2024 | 42 | 100% |
| 2025 | 51 | 100% |
| 2026 | 31 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Bank Ozk
Bank Ozk's 281 logged complaints stay concentrated: only 25 states show a filing. Only 39.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-06-23.
Bank Ozk answers 100% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank Ozk.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bank Ozk: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 281.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bank Ozk (100% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture