CFPB · Single-product concentration
Northwestern Mediation Services
28 CFPB complaints · 92.9% in "Debt collection" · top issue Took or threatened to take negative or legal action.
Northwestern Mediation Services: 92.9% of 28 CFPB complaints sit in "Debt collection". Timely 28.6% · relief 0%. Allegations, not findings.
- Single-product concentration
- -75% filings 2015 to 2026
CFPB relief outcome brief
CCDB company northwestern-mediation-services
0% relief · 28.6% timely · 28 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Northwestern Mediation Services closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Northwestern Mediation Services scores strongest on closed with explanation (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
0 / 100 percentile-benchmarked
28.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of Northwestern Mediation Services's 28 filings include narrative text
57.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Northwestern Mediation Services complaint mix by product
- Debt collection 26 92.9% – 0% relief
- Payday loan, 1 3.6% – 0% relief
- Payday loan 1 3.6% – 0% relief
How Northwestern Mediation Services's 28 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 26 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan | 1 |
Where Northwestern Mediation Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 25% of this company's filings
Northwestern Mediation Services falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -75% vs 2015
Top States
| State | Complaints |
|---|---|
| TX | 7 |
| OK | 3 |
| MI | 3 |
| OH | 3 |
| SC | 2 |
| AZ | 2 |
| RI | 1 |
| LA | 1 |
| KY | 1 |
| FL | 1 |
| IN | 1 |
| WI | 1 |
| CA | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 7 |
| Threatened to contact someone or share information improperly | 6 |
| Communication tactics | 5 |
| False statements or representation | 3 |
| Taking/threatening an illegal action | 3 |
| Struggling to pay your loan | 1 |
| Can't contact lender | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Improper contact or sharing of info | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 8 | 50% |
| 2024 | 5 | 0% |
| 2025 | 13 | 15.4% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Northwestern Mediation Services filings cluster in one product
Northwestern Mediation Services's 28 logged complaints stay concentrated: only 14 states show a filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-01-08.
Northwestern Mediation Services answers 28.6% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Northwestern Mediation Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Northwestern Mediation Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 28.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 28.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Northwestern Mediation Services (28.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration