CFPB · Single-product concentration
Northwest Trustee Services, Inc.
34 CFPB complaints · 76.5% in "Mortgage" · top issue Loan modification,collection,foreclosure.
Northwest Trustee Services, Inc.: 76.5% of 34 CFPB complaints sit in "Mortgage". Timely 85.3% · relief 2.9%. Allegations, not findings.
- Single-product concentration
- -75% filings 2014 to 2018
CFPB relief outcome brief
CCDB company northwest-trustee-services-inc
2.9% relief · 85.3% timely · 34 filings · Mortgage
Same-product relief peers
Nearest relief peer: Finance of America Holdings LLC (2.9% relief)
Northwest Trustee Services, Inc. closes 2.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Northwest Trustee Services, Inc. scores strongest on timely response (74/100 percentile-benchmarked) and weakest on closed with explanation (3/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
14 / 100 percentile-benchmarked
2.9% of complaints closed with relief to the consumer
Timely response
74 / 100 percentile-benchmarked
85.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
3 / 100 percentile-benchmarked
47.1% of complaints closed with an explanation to the consumer
How 34 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Northwest Trustee Services, Inc. complaint mix by product
- Mortgage 26 76.5% – 4% relief
- Debt collection 8 23.5% – 0% relief
How Northwest Trustee Services, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 26 |
| Debt collection | 8 |
Concentrated filing states for Northwest Trustee Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 58.8% of this company's filings
Northwest Trustee Services, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2018
- 1
- -75% vs 2014
Top States
| State | Complaints |
|---|---|
| WA | 20 |
| CA | 7 |
| OR | 2 |
| TX | 1 |
| AZ | 1 |
| ID | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 21 |
| Disclosure verification of debt | 6 |
| Loan servicing, payments, escrow account | 2 |
| Other | 2 |
| Taking/threatening an illegal action | 1 |
| Struggling to pay mortgage | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 4 | 100% |
| 2015 | 12 | 100% |
| 2016 | 11 | 100% |
| 2017 | 6 | 33.3% |
| 2018 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Northwest Trustee Services, Inc. filings cluster in one product
Northwest Trustee Services, Inc.'s 34 logged complaints stay concentrated: only 6 states show a filing. Only 14.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2018-12-19.
Northwest Trustee Services, Inc. answers 85.3% of complaints inside the CFPB's tracked window and closes 47.1% with a written explanation. 2.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Northwest Trustee Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Northwest Trustee Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Northwest Trustee Services, Inc. (85.3% timely; 2.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration