CFPB · Single-product concentration
Finance of America Holdings LLC
312 CFPB complaints · 92% in "Mortgage" · top issue Trouble during payment process.
Finance of America Holdings LLC: 92% of 312 CFPB complaints sit in "Mortgage". Timely 97.1% · relief 2.9%. Allegations, not findings.
- Single-product concentration
- +425% filings 2012 to 2026
CFPB relief outcome brief
CCDB company finance-of-america-holdings-llc
2.9% relief · 97.1% timely · 312 filings · Mortgage
Same-product relief peers
Nearest relief peer: Click n' Close, Inc. (2.9% relief)
Finance of America Holdings LLC closes 2.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 312 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Finance of America Holdings LLC complaint mix by product
- Mortgage 287 92.0% – 3% relief
- Debt collection 9 2.9% – 0% relief
- Credit reporting, 7 2.2% – 0% relief
- Credit reporting 4 1.3% – 0% relief
- Payday loan, 3 1.0% – 0% relief
- Payday loan, 2 0.6% – 0% relief
How Finance of America Holdings LLC's 312 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 287 |
| Debt collection | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Credit reporting or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Payday loan, title loan, or personal loan | 2 |
Nationwide filing states for Finance of America Holdings LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 26% of this company's filings
Finance of America Holdings LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 21
- +425% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 81 |
| FL | 39 |
| TX | 27 |
| PA | 10 |
| IL | 10 |
| NY | 10 |
| WA | 9 |
| MD | 8 |
| CO | 8 |
| LA | 8 |
| IN | 8 |
| GA | 7 |
| VA | 7 |
| NJ | 6 |
| OK | 5 |
| NV | 5 |
| AZ | 4 |
| TN | 4 |
| NC | 4 |
| DC | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 109 |
| Applying for a mortgage or refinancing an existing mortgage | 49 |
| Closing on a mortgage | 42 |
| Struggling to pay mortgage | 35 |
| Loan modification,collection,foreclosure | 15 |
| Loan servicing, payments, escrow account | 12 |
| Application, originator, mortgage broker | 10 |
| Problem with a company's investigation into an existing problem | 6 |
| Improper use of your report | 6 |
| Written notification about debt | 4 |
| Settlement process and costs | 4 |
| Credit decision / Underwriting | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Unable to get your credit report or credit score | 2 |
| Attempts to collect debt not owed | 2 |
| Problem when making payments | 1 |
| Incorrect information on your report | 1 |
| Problem with additional add-on products or services | 1 |
| Getting a line of credit | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 100% |
| 2013 | 12 | 100% |
| 2014 | 6 | 100% |
| 2015 | 12 | 100% |
| 2016 | 10 | 90% |
| 2017 | 10 | 100% |
| 2018 | 10 | 100% |
| 2019 | 6 | 100% |
| 2020 | 14 | 100% |
| 2021 | 42 | 100% |
| 2022 | 52 | 100% |
| 2023 | 39 | 94.9% |
| 2024 | 35 | 91.4% |
| 2025 | 39 | 92.3% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database
Finance of America Holdings LLC filings cluster in one product
Finance of America Holdings LLC's 312 logged complaints reach a nationwide footprint - 41 states have at least one filing. Only 38.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-02.
Finance of America Holdings LLC answers 97.1% of complaints inside the CFPB's tracked window and closes 96.5% with a written explanation. 2.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Finance of America Holdings LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Finance of America Holdings LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 312.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Finance of America Holdings LLC (97.1% timely; 2.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration