Finance of America Holdings LLC
312 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Finance of America Holdings LLC complaint mix by product
- Mortgage 287 92.0% – 3% relief
- Debt collection 9 2.9% – 0% relief
- Credit reporting, 7 2.2% – 0% relief
- Credit reporting 4 1.3% – 0% relief
- Payday loan, 3 1.0% – 0% relief
- Payday loan, 2 0.6% – 0% relief
How Finance of America Holdings LLC's 312 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 287 |
| Debt collection | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Credit reporting or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Payday loan, title loan, or personal loan | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 81 |
| FL | 39 |
| TX | 27 |
| PA | 10 |
| IL | 10 |
| NY | 10 |
| WA | 9 |
| MD | 8 |
| CO | 8 |
| LA | 8 |
| IN | 8 |
| GA | 7 |
| VA | 7 |
| NJ | 6 |
| OK | 5 |
| NV | 5 |
| AZ | 4 |
| TN | 4 |
| NC | 4 |
| DC | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 109 |
| Applying for a mortgage or refinancing an existing mortgage | 49 |
| Closing on a mortgage | 42 |
| Struggling to pay mortgage | 35 |
| Loan modification,collection,foreclosure | 15 |
| Loan servicing, payments, escrow account | 12 |
| Application, originator, mortgage broker | 10 |
| Problem with a company's investigation into an existing problem | 6 |
| Improper use of your report | 6 |
| Written notification about debt | 4 |
| Settlement process and costs | 4 |
| Credit decision / Underwriting | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Unable to get your credit report or credit score | 2 |
| Attempts to collect debt not owed | 2 |
| Problem when making payments | 1 |
| Incorrect information on your report | 1 |
| Problem with additional add-on products or services | 1 |
| Getting a line of credit | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 100% |
| 2013 | 12 | 100% |
| 2014 | 6 | 100% |
| 2015 | 12 | 100% |
| 2016 | 10 | 90% |
| 2017 | 10 | 100% |
| 2018 | 10 | 100% |
| 2019 | 6 | 100% |
| 2020 | 14 | 100% |
| 2021 | 42 | 100% |
| 2022 | 52 | 100% |
| 2023 | 39 | 94.9% |
| 2024 | 35 | 91.4% |
| 2025 | 39 | 92.3% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Finance of America Holdings LLC
Finance of America Holdings LLC's 312 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. Only 38.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-02.
Finance of America Holdings LLC answers 97.1% of complaints inside the CFPB's tracked window and closes 96.5% with a written explanation. 2.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Finance of America Holdings LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Finance of America Holdings LLC have?
312, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Finance of America Holdings LLC respond to complaints on time?
97.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Finance of America Holdings LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.