Mutual of Omaha Mortgage, LLC
169 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mutual of Omaha Mortgage, LLC complaint mix by product
- Mortgage 141 83.4% – 0% relief
- Credit reporting 16 9.5% – 0% relief
- Credit reporting, 9 5.3% – 0% relief
- Payday loan, 1 0.6% – 0% relief
- Checking or 1 0.6% – 0% relief
- Money transfer, 1 0.6% – 0% relief
How Mutual of Omaha Mortgage, LLC's 169 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 141 |
| Credit reporting or other personal consumer reports | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Checking or savings account | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| TX | 16 |
| FL | 13 |
| NC | 12 |
| VA | 9 |
| IL | 8 |
| TN | 8 |
| GA | 8 |
| PA | 7 |
| CO | 6 |
| NV | 5 |
| NJ | 5 |
| AL | 4 |
| AZ | 4 |
| MD | 4 |
| MA | 4 |
| OH | 4 |
| MO | 3 |
| KS | 3 |
| MN | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 66 |
| Trouble during payment process | 50 |
| Closing on a mortgage | 20 |
| Improper use of your report | 15 |
| Incorrect information on your report | 7 |
| Struggling to pay mortgage | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Getting a line of credit | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Managing an account | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 22 | 100% |
| 2022 | 29 | 100% |
| 2023 | 30 | 100% |
| 2024 | 23 | 100% |
| 2025 | 45 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mutual of Omaha Mortgage, LLC
Mutual of Omaha Mortgage, LLC's 169 logged complaints stay concentrated: only 34 states show a filing on record. 54.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2020 through 2026-06-18.
Mutual of Omaha Mortgage, LLC answers 100% of complaints inside the CFPB's tracked window and closes 96.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mutual of Omaha Mortgage, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mutual of Omaha Mortgage, LLC have?
169, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Mutual of Omaha Mortgage, LLC respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Mutual of Omaha Mortgage, LLC?
"Applying for a mortgage or refinancing an existing mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.