CFPB · Single-product concentration
Mutual of Omaha Mortgage, LLC
169 CFPB complaints · 83.4% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Mutual of Omaha Mortgage, LLC: 83.4% of 169 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- +1800% filings 2020 to 2026
CFPB relief outcome brief
CCDB company mutual-of-omaha-mortgage-llc
0% relief · 100% timely · 169 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Mutual of Omaha Mortgage, LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mutual of Omaha Mortgage, LLC scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
93 / 100 percentile-benchmarked
96.4% of complaints closed with an explanation to the consumer
Most of Mutual of Omaha Mortgage, LLC's 169 filings include narrative text
54.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mutual of Omaha Mortgage, LLC complaint mix by product
- Mortgage 141 83.4% – 0% relief
- Credit reporting 16 9.5% – 0% relief
- Credit reporting, 9 5.3% – 0% relief
- Payday loan, 1 0.6% – 0% relief
- Checking or 1 0.6% – 0% relief
- Money transfer, 1 0.6% – 0% relief
How Mutual of Omaha Mortgage, LLC's 169 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 141 |
| Credit reporting or other personal consumer reports | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Checking or savings account | 1 |
| Money transfer, virtual currency, or money service | 1 |
Where Mutual of Omaha Mortgage, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.4% of this company's filings
Mutual of Omaha Mortgage, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 19
- +1800% vs 2020
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| TX | 16 |
| FL | 13 |
| NC | 12 |
| VA | 9 |
| IL | 8 |
| TN | 8 |
| GA | 8 |
| PA | 7 |
| CO | 6 |
| NV | 5 |
| NJ | 5 |
| AL | 4 |
| AZ | 4 |
| MD | 4 |
| MA | 4 |
| OH | 4 |
| MO | 3 |
| KS | 3 |
| MN | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 66 |
| Trouble during payment process | 50 |
| Closing on a mortgage | 20 |
| Improper use of your report | 15 |
| Incorrect information on your report | 7 |
| Struggling to pay mortgage | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Getting a line of credit | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Managing an account | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 22 | 100% |
| 2022 | 29 | 100% |
| 2023 | 30 | 100% |
| 2024 | 23 | 100% |
| 2025 | 45 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database
Mutual of Omaha Mortgage, LLC filings cluster in one product
Mutual of Omaha Mortgage, LLC's 169 logged complaints stay concentrated: only 34 states show a filing. 54.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-18.
Mutual of Omaha Mortgage, LLC answers 100% of complaints inside the CFPB's tracked window and closes 96.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mutual of Omaha Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mutual of Omaha Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 169.
- American Internet Mortgage Δ 0 complaints · 6.5% relief 169complaints
- Ascension Point Recovery Services, LLC Δ 0 complaints · 52.7% relief 169complaints
- Consolidated Information Services Solutions, LLC Δ 0 complaints · 0% relief 169complaints
- KeyBridge Medical Revenue Management Δ 0 complaints · 0% relief 169complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mutual of Omaha Mortgage, LLC (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration