CFPB · Single-product concentration
FCI Lender Services Inc.
479 CFPB complaints · 83.9% in "Mortgage" · top issue Struggling to pay mortgage.
FCI Lender Services Inc.: 83.9% of 479 CFPB complaints sit in "Mortgage". Timely 98.3% · relief 0.2%. Allegations, not findings.
- Single-product concentration
- +933.3% filings 2012 to 2026
CFPB relief outcome brief
CCDB company fci-lender-services-inc
0.2% relief · 98.3% timely · 479 filings · Mortgage
Same-product relief peers
Nearest relief peer: Mr. Cooper Group Inc. (0.2% relief)
FCI Lender Services Inc. closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 479 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
FCI Lender Services Inc. complaint mix by product
- Mortgage 402 84.1% – 0% relief
- Debt collection 65 13.6% – 0% relief
- Debt or 4 0.8% – 0% relief
- Credit reporting, 3 0.6% – 0% relief
- Payday loan, 2 0.4% – 0% relief
- Credit reporting 1 0.2% – 0% relief
- Checking or 1 0.2% – 0% relief
How FCI Lender Services Inc.'s 479 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 402 |
| Debt collection | 65 |
| Debt or credit management | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Payday loan, title loan, or personal loan | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Checking or savings account | 1 |
| Credit card | 1 |
Where FCI Lender Services Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 23.8% of this company's filings
FCI Lender Services Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 31
- +933.3% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 114 |
| FL | 55 |
| NY | 35 |
| GA | 25 |
| PA | 24 |
| NJ | 22 |
| MD | 21 |
| IL | 20 |
| OH | 18 |
| TX | 18 |
| AZ | 13 |
| MI | 11 |
| MA | 10 |
| NC | 9 |
| VA | 9 |
| NV | 7 |
| TN | 7 |
| KY | 7 |
| DC | 7 |
| MN | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 145 |
| Trouble during payment process | 119 |
| Loan modification,collection,foreclosure | 67 |
| Loan servicing, payments, escrow account | 37 |
| Took or threatened to take negative or legal action | 21 |
| Attempts to collect debt not owed | 19 |
| Closing on a mortgage | 12 |
| Applying for a mortgage or refinancing an existing mortgage | 12 |
| Written notification about debt | 10 |
| False statements or representation | 9 |
| Other | 4 |
| Incorrect information on your report | 3 |
| Disclosure verification of debt | 3 |
| Application, originator, mortgage broker | 3 |
| Problem with customer service | 2 |
| Settlement process and costs | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Improper use of your report | 2 |
| Communication tactics | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 19 | 73.7% |
| 2014 | 20 | 85% |
| 2015 | 30 | 100% |
| 2016 | 40 | 100% |
| 2017 | 27 | 100% |
| 2018 | 41 | 100% |
| 2019 | 47 | 100% |
| 2020 | 40 | 100% |
| 2021 | 35 | 100% |
| 2022 | 27 | 100% |
| 2023 | 25 | 100% |
| 2024 | 37 | 100% |
| 2025 | 57 | 100% |
| 2026 | 31 | 100% |
Source: CFPB Consumer Complaint Database
FCI Lender Services Inc. filings cluster in one product
FCI Lender Services Inc.'s 479 logged complaints stay concentrated: only 37 states show a filing. Only 39% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-15.
FCI Lender Services Inc. answers 98.3% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about FCI Lender Services Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for FCI Lender Services Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 479.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for FCI Lender Services Inc. (98.3% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration