CFPB · Single-product concentration
Mortgage Center, Lc
39 CFPB complaints · 87.2% in "Mortgage" · top issue Trouble during payment process.
Mortgage Center, Lc: 87.2% of 39 CFPB complaints sit in "Mortgage". Timely 97.4% · relief 28.2%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2026
CFPB relief outcome brief
CCDB company mortgage-center-lc
28.2% relief · 97.4% timely · 39 filings · Mortgage
Same-product relief peers
Nearest relief peer: Suntrust Banks, Inc. (27.5% relief)
Mortgage Center, Lc closes 28.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mortgage Center, Lc scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (43/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
28.2% of complaints closed with relief to the consumer
Timely response
95 / 100 percentile-benchmarked
97.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
43 / 100 percentile-benchmarked
69.2% of complaints closed with an explanation to the consumer
Most of Mortgage Center, Lc's 39 filings include narrative text
48.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mortgage Center, Lc complaint mix by product
- Mortgage 34 87.2% – 27% relief
- Credit reporting, 3 7.7% – 67% relief
- Debt collection 2 5.1% – 0% relief
How Mortgage Center, Lc's 39 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 2 |
Concentrated filing states for Mortgage Center, Lc
Top states by attributed CFPB complaint volume for this company
- Leading state
- MI
- 79.5% of this company's filings
Mortgage Center, Lc complaints by year
Annual filing volume from the CFPB public database
- 2026
- 2
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| MI | 31 |
| OH | 4 |
| VA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 8 |
| Loan servicing, payments, escrow account | 7 |
| Loan modification,collection,foreclosure | 7 |
| Closing on a mortgage | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Incorrect information on your report | 3 |
| Attempts to collect debt not owed | 2 |
| Application, originator, mortgage broker | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 3 | 100% |
| 2014 | 5 | 80% |
| 2015 | 2 | 100% |
| 2016 | 3 | 100% |
| 2017 | 2 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 5 | 100% |
| 2021 | 4 | 100% |
| 2022 | 2 | 100% |
| 2024 | 4 | 100% |
| 2025 | 1 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Mortgage Center, Lc filings cluster in one product
Mortgage Center, Lc's 39 logged complaints stay concentrated: only 3 states show a filing. 48.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-11.
Mortgage Center, Lc answers 97.4% of complaints inside the CFPB's tracked window and closes 69.2% with a written explanation. 28.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mortgage Center, Lc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mortgage Center, Lc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 39.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mortgage Center, Lc (97.4% timely; 28.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration