CFPB · Single-product concentration
Metropolitan Home Mortgage, Inc.
23 CFPB complaints · 95.7% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Metropolitan Home Mortgage, Inc.: 95.7% of 23 CFPB complaints sit in "Mortgage". Timely 69.6% · relief 4.3%. Allegations, not findings.
- Single-product concentration
- +100% filings 2012 to 2020
CFPB relief outcome brief
CCDB company metropolitan-home-mortgage-inc
4.3% relief · 69.6% timely · 23 filings · Mortgage
Same-product relief peers
Nearest relief peer: Guild Holdings Company (4.3% relief)
Metropolitan Home Mortgage, Inc. closes 4.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 23 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Metropolitan Home Mortgage, Inc. complaint mix by product
- Mortgage 22 95.7% – 5% relief
- Credit reporting, 1 4.3% – 0% relief
How Metropolitan Home Mortgage, Inc.'s 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 22 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Metropolitan Home Mortgage, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 56.5% of this company's filings
Metropolitan Home Mortgage, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 6
- +100% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 13 |
| NV | 3 |
| WA | 1 |
| PA | 1 |
| NM | 1 |
| MI | 1 |
| FL | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Application, originator, mortgage broker | 6 |
| Loan modification,collection,foreclosure | 4 |
| Loan servicing, payments, escrow account | 2 |
| Settlement process and costs | 1 |
| Credit decision / Underwriting | 1 |
| Closing on a mortgage | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 33.3% |
| 2013 | 6 | 33.3% |
| 2014 | 2 | 100% |
| 2016 | 2 | 50% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Metropolitan Home Mortgage, Inc. filings cluster in one product
Metropolitan Home Mortgage, Inc.'s 23 logged complaints stay concentrated: only 8 states show a filing. Only 21.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2020-10-20.
Metropolitan Home Mortgage, Inc. answers 69.6% of complaints inside the CFPB's tracked window and closes 91.3% with a written explanation. 4.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Metropolitan Home Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Metropolitan Home Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 69.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Metropolitan Home Mortgage, Inc. (69.6% timely; 4.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration